ER Investigator & Disciplinary Process Lead

WNS Global Services, Inc.; Quezon City; On-site; PHP 500,000 - 800,000; Full time

Job summary

WNS Global Services, Inc. in Metro Manila is seeking an HR professional to manage the end-to-end disciplinary process, including notices to explain, hearings, decisions, and action implementation.

The role ensures due process and procedural fairness, maintains documentation for employee cases, and monitors HR metrics such as case volume, closure rate, and investigation turnaround time, while leading investigations into misconduct and related concerns.

Qualifications

• Experience handling disciplinary cases and notices to explain (NTE).
• Ability to lead investigations into misconduct and policy violations.
• Maintaining thorough documentation for employee cases and disciplinary records.

Responsibilities

• Manage end-to-end disciplinary process including NTE, hearings, decisions, and actions.
• Ensure due process and procedural fairness are consistently applied.
• Monitor and maintain documentation for employee cases and disciplinary records.
• Track ER metrics such as case volume, closure rate, trends, absenteeism, and investigations turnaround time.
• Lead investigations involving misconduct, policy violations, harassment, discrimination, attendance issues, and other concerns.

Skills

Disciplinary process

Investigations

Due process

Documentation management

ER metrics

Job description

WNS Global Services, Inc. in Metro Manila is seeking an HR professional to manage the end-to-end disciplinary process, including notices to explain, hearings, decisions, and action implementation.

The role ensures due process and procedural fairness, maintains documentation for employee cases, and monitors HR metrics such as case volume, closure rate, and investigation turnaround time, while leading investigations into misconduct and related concerns.