Merchant Risk Underwriter – E‑Payments (KL)

TDCX Malaysia; Manila; On-site; PHP 1,031,000 - 1,718,000; Full time

Job summary

TDCX Malaysia is seeking an Urgent Risk Underwriting Specialist to join our Kuala Lumpur team. You will perform checks, verify merchant details, and assess risk for e-payment vendors.

You will identify red flags, document issues, and collaborate with teammates to improve processes while upholding ISO 9001 and ISO 18295-1 quality management standards, and you will establish strong working relationships with team members and users.

Responsibilities

• Provision of an excellent support experience to E-payment users via phone, chat, and email
• Verify all required details have been submitted with application for processing
• Examine and validate the identity of the merchant to ensure the information submitted is valid
• Perform checks in internal and external databases to verify information provided and confirm supportability of the merchant
• Identify and document inaccuracies which raise red flags that require intervention and follow up with the merchant
• Investigate and compare the items sold on the merchant's website to information provided on the Stripe account, such as product description, merchant industry, and charges
• Identify businesses as supportable, prohibited, or in need of small changes to their business model
• Advocate for users and pass ideas and best practices on to the rest of the team
• Establish effective working relationships with team members and E-payment users

Job description

TDCX Malaysia is seeking an Urgent Risk Underwriting Specialist to join our Kuala Lumpur team. You will perform checks, verify merchant details, and assess risk for e-payment vendors.

You will identify red flags, document issues, and collaborate with teammates to improve processes while upholding ISO 9001 and ISO 18295-1 quality management standards, and you will establish strong working relationships with team members and users.