Customer Experience Specialist (Fintech Support) - Malaysia

TDCX Malaysia

Iloilo City

On-site

PHP 856,000 - 1,199,000

Full time

14 days+

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Benefits offered by this job

Relocation assistance

Job summary

TDCX Malaysia is seeking a Customer Service Specialist for the ePayment account with relocation to Malaysia. You will support users through phone, chat, and email, delivering high-quality customer experiences.

Ideal candidates have CEFR C2 language proficiency, 2+ years in BPO/fintech contexts, and experience in underwriting and cash-flow analyses. Relocation assistance is provided; full-time role with rotating shifts.

Qualifications

CEFR C2 language level or higher required.
Experience in Financial, Banking or Fintech preferred.
At least 2 years in BPO or contact center environment.
Experience in underwriting and cash-flow analyses.
Familiarity with financial reviews for consumer or small business lending or credit.
Proven experience in customer-facing roles with multi-channel support.

Responsibilities

Provide excellent support to E-payment users via phone, chat, and email.
Identify and document inaccuracies; escalate as needed.
Verify merchant details and perform identity checks.
Cross-check merchant information against internal/external data sources.
Investigate merchant websites to align product descriptions and charges.
Determine if a business is supportable, prohibited, or requires changes to its model.
Share best practices with the team and advocate for users.
Build effective relationships with team members and users.
Participate in ISO9001 and ISO18295-1 Quality Management System initiatives.