Entry-Level Tech Operations Support Specialist

Metacom Careers; Quezon City; On-site; PHP 305,000 - 365,000; Full time

Benefits offered by this job

Paid training

Fresh grads welcome

Career growth opportunities

Supportive working environment

No recruitment fees

Job summary

Metacom Careers is hiring a Tech Operations Support Associate in Quezon City. Fresh graduates are welcome to apply and no prior BPO experience is required.

You will assist customers with technical and operational inquiries, provide basic troubleshooting, and guide users through system processes while delivering professional customer service. The role requires strong communication, interpersonal skills, and a customer-first mindset with the ability to work in shifting schedules.

Qualifications

• High school, senior high school, or college graduate. Fresh grads welcome.
• No prior BPO experience required.
• Strong communication and interpersonal skills.
• Basic computer knowledge and troubleshooting ability.
• Customer-oriented with problem-solving abilities.

Responsibilities

• Assist customers with technical and operational inquiries.
• Provide basic troubleshooting and support for technical concerns.
• Guide customers through system and service-related processes.
• Document customer concerns and provide solutions.
• Ensure accurate and efficient handling of support requests.
• Deliver professional and quality customer service.

Skills

Communication skills

Interpersonal skills

Troubleshooting

Customer focus

Problem solving

Education

High School / College Graduate

Tools

Basic computer knowledge

Job description

Metacom Careers is hiring a Tech Operations Support Associate in Quezon City. Fresh graduates are welcome to apply and no prior BPO experience is required.

You will assist customers with technical and operational inquiries, provide basic troubleshooting, and guide users through system processes while delivering professional customer service. The role requires strong communication, interpersonal skills, and a customer-first mindset with the ability to work in shifting schedules.