Entry-Level Software Support & Client Solutions Specialist

Tyler Technologies, Inc.; Metro Manila; On-site; PHP 300,000 - 420,000; Full time

Job summary

Tyler Technologies, Inc. in Metro Manila seeks an entry-level Associate Software Support Specialist to assist clients with basic software usage and troubleshooting. You will learn Tyler products and databases, analyze issues, and coordinate with the team to resolve basic problems.

You will gain hands-on experience in data analysis, testing, and documentation while growing your technical skills and knowledge of our modules and client workflows.

Qualifications

• Bachelor's degree in a related field or equivalent experience.
• Excellent interpersonal skills.
• Effective decision-making and problem-solving skills involving troubleshooting basic to moderate issues.
• Strong organizational skills.
• Effective analytical ability, particularly in a technical environment.
• Excellent written and verbal communication skills.
• Basic knowledge and understanding of database structures, including fields, tables, views, database objects, etc.
• Exposure to relational databases or SQL is desired.
• Exposure to .NET framework (involving HTML, XSL, XML, and related technologies) is desired.
• Knowledgeable with Microsoft Office.
• Knowledge and understanding of software development tools are a plus.

Responsibilities

• Provides inbound phone, web, or email software support to resolve client inquiries and problems that are easily solved.
• Analyzes data reports, forms, and web technologies commensurate with the level of training and understanding.
• Determines whether to resolve issues personally or to refer to a more experienced team member.
• Communicates to all parties involved in issue resolution to meet and manage client expectations.
• Uses Tyler’s client management system to create, track, and/or update details on the specifics of client issue(s).
• May assist with writing estimates for software modification specifications and documentation of support processes.
• May submit client issues to the development team for resolution as needed.
• Performs Quality Assurance testing for software module upgrades/changes.
• Analyzes results to ensure that software performs as required.
• May create or enhance documentation throughout the support process.
• Commits to expanding technological skills and knowledge of Tyler products.
• Demonstrates awareness of and adherence to Company policies as outlined in the Employee Handbook.
• Performs other duties as assigned.

Skills

Interpersonal skills

Problem solving

Organizational skills

Analytical ability

Communication skills

Database knowledge

Office tools

Education

Bachelor's degree in related field

Tools

SQL

.NET

HTML

XML

Job description

Tyler Technologies, Inc. in Metro Manila seeks an entry-level Associate Software Support Specialist to assist clients with basic software usage and troubleshooting. You will learn Tyler products and databases, analyze issues, and coordinate with the team to resolve basic problems.

You will gain hands-on experience in data analysis, testing, and documentation while growing your technical skills and knowledge of our modules and client workflows.