Entry-Level Software Support Specialist: Grow with Tech

Tyler Technologies, Inc.; Manila; Sur place; PHP 240 000 - 360 000; Plein temps

Résumé du poste

Tyler Technologies, Inc. in Manila is seeking an entry-level Associate Software Support Specialist. You will provide basic-level software support for Tyler clients, helping with use, functionality, and understanding of our products and databases.

Training will cover data analysis, troubleshooting, and documentation through various development tools. Ideal candidates have a bachelor's degree or equivalent experience, solid communication skills, and a passion for problem solving.

Qualifications

• Bachelor's degree in a related field or equivalent experience.
• Excellent interpersonal skills.
• Effective decision-making and problem-solving skills.
• Strong organizational and analytical capabilities in a technical environment.
• Excellent written and verbal communication skills.

Responsabilités

• Provides inbound phone, web, or email software support to resolve client inquiries and problems that are easily solved.
• Analyzes data reports, forms, and web technologies commensurate with the level of training and understanding.
• Determines whether to resolve issues personally or to refer to a more experienced team member.
• Responsible communicates to all parties involved in issue resolution to meet and manage client expectations.
• Uses Tyler’s client management system to create, track, and/or update details on the specifics of client issue(s).
• May assist with writing estimates for software modification specifications and documentation of support processes.
• May submit client issues to the development team for resolution as needed.
• Performs Quality Assurance testing for software module upgrades/changes. Analyzes results to ensure that software performs as required.
• May create or enhance documentation throughout the support process.
• Commits to expanding technological skills and knowledge of Tyler products.
• Demonstrates awareness of and adherence to Company policies as outlined in the Employee Handbook.

Connaissances

Interpersonal skills

Decision making

Problem solving

Analytical thinking

Written and verbal communication

Formation

Bachelor's degree or equivalent

Outils

SQL

.NET framework

HTML

XML

XSL

Microsoft Office

Description du poste

Tyler Technologies, Inc. in Manila is seeking an entry-level Associate Software Support Specialist. You will provide basic-level software support for Tyler clients, helping with use, functionality, and understanding of our products and databases.

Training will cover data analysis, troubleshooting, and documentation through various development tools. Ideal candidates have a bachelor's degree or equivalent experience, solid communication skills, and a passion for problem solving.