Entry-Level Retail Account Advisor (Voice Support)

Metacom Business Processing Solutions; Cainta; On-site; PHP 201,000 - 312,000; Full time

Benefits offered by this job

HMO from Day 1

Paid training

Paid leave credits

13th Month Pay

Government-mandated benefits

Employee recognition programs

Job summary

Metacom Careers is hiring for a Retail Account Representative to handle inbound calls, product inquiries, and order concerns in a voice-based retail account. No prior call center or retail experience is required, and paid training plus coaching will help you succeed.

The role is onsite with a shifting schedule and is ideal for college graduates seeking a first BPO opportunity, with benefits including paid training and growth potential.

Qualifications

• College graduate required for role.
• No prior call center or retail experience needed; BPO background a plus.
• Strong English communication skills required.
• Basic computer and typing skills.
• Good listening and problem-solving abilities.
• Attention to detail and customer-first attitude.
• Willingness to work onsite on a shifting schedule.

Responsibilities

• Answer inbound customer calls and respond to retail inquiries.
• Provide accurate product, pricing, and availability information.
• Assist customers with orders, payments, and delivery concerns.
• Process order changes, cancellations, and account updates.
• Resolve product and service complaints professionally.
• Assist customers with returns, exchanges, or other requests.
• Document customer interactions in the CRM accurately.
• Meet quality, handle time, and productivity targets.
• Escalate complex concerns when needed.

Skills

English communication

Basic computer skills

Listening & problem-solving

Attention to detail

Customer-first attitude

Onsite with shifting schedule

Education

College Graduate

Job description

Metacom Careers is hiring for a Retail Account Representative to handle inbound calls, product inquiries, and order concerns in a voice-based retail account. No prior call center or retail experience is required, and paid training plus coaching will help you succeed.

The role is onsite with a shifting schedule and is ideal for college graduates seeking a first BPO opportunity, with benefits including paid training and growth potential.