Customer Service Associate – Retail Account | Entry-Level

Metacom Business Processing Solutions; Cainta; On-site; PHP 201,000 - 312,000; Full time

Benefits offered by this job

HMO from Day 1

Paid training

Paid leave credits

13th Month Pay

Government-mandated benefits

Employee recognition programs

Job summary

Metacom Careers is hiring for a Retail Account Representative to handle inbound calls, product inquiries, and order concerns in a voice-based retail account. No prior call center or retail experience is required, and paid training plus coaching will help you succeed.

The role is onsite with a shifting schedule and is ideal for college graduates seeking a first BPO opportunity, with benefits including paid training and growth potential.

Qualifications

• College graduate required for role.
• No prior call center or retail experience needed; BPO background a plus.
• Strong English communication skills required.
• Basic computer and typing skills.
• Good listening and problem-solving abilities.
• Attention to detail and customer-first attitude.
• Willingness to work onsite on a shifting schedule.

Responsibilities

• Answer inbound customer calls and respond to retail inquiries.
• Provide accurate product, pricing, and availability information.
• Assist customers with orders, payments, and delivery concerns.
• Process order changes, cancellations, and account updates.
• Resolve product and service complaints professionally.
• Assist customers with returns, exchanges, or other requests.
• Document customer interactions in the CRM accurately.
• Meet quality, handle time, and productivity targets.
• Escalate complex concerns when needed.

Skills

English communication

Basic computer skills

Listening & problem-solving

Attention to detail

Customer-first attitude

Onsite with shifting schedule

Education

College Graduate

Job description

Retail Account Representative

Metacom Careers is hiring a Retail Account Representative for a voice-based retail account. If you're a college graduate looking for your first BPO opportunity, you may be wondering how you'll handle customer calls, product inquiries, and order concerns without prior experience. The good news: no call center or retail experience is required, and paid training is provided.

When You're Ready for a Fresh Start

Starting in a retail account can feel challenging, especially when customers may have questions about products, orders, payments, or deliveries. You may be asking yourself:

• “What if I don't have BPO or retail experience?”

• “Can I really learn how to handle product and order concerns?”

• “What if a customer is frustrated about a delayed order?”

• “Will I be trained before handling actual customer calls?”

You don't need to have everything figured out before you apply. With structured paid training, coaching, and hands-on learning, you can build your confidence and develop the skills needed to succeed in a Retail Account.

Job Details

• Position: Retail Account Representative

• Account Type: Voice / Retail

• Work Setup: Onsite

• Schedule: Shifting Schedule

• Employment Type: Full-Time

• Experience: No Experience Required (Related Experience a Plus)

• Education: College Graduate

Responsibilities

• Answer inbound customer calls and respond to retail-related inquiries

• Provide accurate product, pricing, and availability information

• Assist customers with orders, payments, and delivery concerns

• Process order changes, cancellations, and account updates

• Resolve product and service complaints professionally

• Assist customers with returns, exchanges, or other requests

• Document customer interactions accurately in the CRM

• Meet quality, handle time, and productivity targets

• Escalate complex concerns when needed

Qualifications

• College Graduate

• No call center or retail experience needed — BPO/customer service background a plus

• Good English communication skills

• Basic computer and typing skills

• Good listening and problem-solving skills

• Strong attention to detail

• Customer-first attitude

• Willing to work onsite on a shifting schedule

Benefits

• HMO from Day 1

• Paid training

• Paid leave credits

• 13th Month Pay

• Government-mandated benefits

• Employee recognition programs

Why Join Metacom Careers

• No experience needed — a beginner-friendly entry point into BPO

• Paid, structured training before handling live customer calls

• Build confidence in customer communication and problem-solving

• Develop product knowledge and customer service skills

• Gain real-world experience in a retail support role

• Clear path to Senior Associate, QA, Trainer, or Team Lead roles