Entry-Level Onsite CSR: Paid Training & Career Growth

Metacom Business Processing Solutions; Mandaluyong; On-site; PHP 279,000 - 446,000; Full time

Benefits offered by this job

HMO from Day 1

Paid training

Paid leave credits

13th Month Pay

Government-mandated benefits

Employee recognition programs

Job summary

Metacom Careers in Mandaluyong, Metro Manila is hiring a Customer Service Representative for a voice-based account. No prior call center experience is required, and paid training is provided to help you start confidently.

As a CSR, you will answer inbound calls, provide product and account information, resolve issues, update records in the CRM, and strive to meet quality, handle time, and productivity targets.

Qualifications

• College graduate with no required prior call center experience.
• Good English communication skills.
• Basic computer and typing skills.
• Willing to work onsite on a shifting schedule.
• Customer-first attitude and good listening skills.

Responsibilities

• Answer inbound customer calls and respond to inquiries.
• Provide accurate product, service, and account information.
• Resolve customer concerns and complaints professionally.
• Process orders, requests, and account updates.
• Document interactions in the CRM.
• Meet quality, handle time, and productivity targets.
• Escalate complex issues when needed.

Skills

English communication

Basic computer skills

Typing skills

Customer-first attitude

Education

College Graduate

Job description

Metacom Careers in Mandaluyong, Metro Manila is hiring a Customer Service Representative for a voice-based account. No prior call center experience is required, and paid training is provided to help you start confidently.

As a CSR, you will answer inbound calls, provide product and account information, resolve issues, update records in the CRM, and strive to meet quality, handle time, and productivity targets.