Entry-Level Customer Support Specialist (Voice & Chat)

Global Payments Inc.; Quezon City; On-site; PHP 240,000 - 320,000; Full time

Job summary

Global Payments Inc. is seeking a Customer Service Representative to join the Client Services Operations Team in Quezon City. You will respond to inquiries across channels, resolve concerns efficiently, and coordinate with teams to meet customer needs.

The role requires a High School Diploma, 6 months to 1 year of customer support experience, and strong English communication. You will work in a Pure Voice or Blended environment with shifting schedules, including weekends and holidays.

Qualifications

• High School Diploma or Equivalent.
• At least 6 months to 1 year of experience in a customer support role within a contact center or BPO environment.
• Strong English communication skills - both verbal and written.
• Excellent customer service skills, with the ability to remain professional and composed under pressure.
• Must be willing to work in a Pure Voice (Phone) or Blended (Phone, Email, and Chat) support environment based on business needs.
• Amenable to shifting schedules, including weekends and holidays.
• Willing to work onsite at Vertis North, Quezon City.

Responsibilities

• Respond to customer inquiries and provide resolutions through multiple channels (phone, email, SMS, and or chat).
• Handle routine calls and escalate complex issues when necessary.
• Maintain accurate knowledge of products, policies, and procedures.
• Navigate computerized data entry systems and client applications.
• Resolve Tier 1 payment and account-related requests, including card activations, payments, and updates.
• Enter required data into client systems and databases.
• Escalate unresolved issues to senior representatives or designated departments.

Skills

Customer service

Communication

Multichannel support

Problem-solving

CRM familiarity

Education

High School Diploma or Equivalent

Tools

CRM software

Data entry

Job description

Global Payments Inc. is seeking a Customer Service Representative to join the Client Services Operations Team in Quezon City. You will respond to inquiries across channels, resolve concerns efficiently, and coordinate with teams to meet customer needs.

The role requires a High School Diploma, 6 months to 1 year of customer support experience, and strong English communication. You will work in a Pure Voice or Blended environment with shifting schedules, including weekends and holidays.