Entry-Level Customer Care Pro - Training, Bonuses & Equity

Neksjob Philippines; Iloilo City; On-site; PHP 167,000 - 246,000; Full time

Benefits offered by this job

Equity Incentive Plan

Commission

Performance Bonus

Incentives

Job summary

Neksjob Philippines is seeking entry-level Call Center Agents in Iloilo City to support customers via phone, email, and chat. No prior experience is required; full-time on-site employment with training and growth opportunities.

Ideal candidates have a high/senior high school education, strong communication skills, and the ability to troubleshoot technical questions. Join our dynamic team and benefit from performance-based rewards and career progression.

Qualifications

• Be part of our team as a Customer Representative.
• Assist customers across phone, email, and chat by handling inquiries, sharing product information, and resolving technical issues.
• Strong communication, attentive listening, and basic computer skills are essential for this role.

Responsibilities

• Handle inbound phone calls regarding account details, product information, and order updates.
• Explain company policies, service offerings, and account options clearly to clients.
• Analyze and troubleshoot customer issues in a calm, professional manner.
• Resolve concerns promptly, aiming to fix issues on the initial contact.
• Maintain clean and accurate records of all customer interactions and account changes.

Skills

Strong communication

Attentive listening

Basic computer skills

Education

High/Senior High School

Job description

Neksjob Philippines is seeking entry-level Call Center Agents in Iloilo City to support customers via phone, email, and chat. No prior experience is required; full-time on-site employment with training and growth opportunities.

Ideal candidates have a high/senior high school education, strong communication skills, and the ability to troubleshoot technical questions. Join our dynamic team and benefit from performance-based rewards and career progression.