Customer Service Pro - Paid Training & Fast Growth

ALORICA TELESERVICES, INC.; Quezon City; On-site; PHP 305,000 - 365,000; Full time

Benefits offered by this job

Comprehensive Training

HMO health coverage

Life insurance options

Career growth opportunities

Vibrant culture and events

Job summary

Alorica Cubao is hiring Customer Service Representatives in the Philippines. No prior customer service or call center experience is required, as there is paid, comprehensive training from day one.

Responsibilities include handling calls, providing accurate information on accounts and products, resolving issues, and maintaining records while collaborating to hit daily targets. Opportunity for growth and a vibrant workplace culture.

Qualifications

• Conversational English communication skills (verbal and written).
• Basic computer proficiency and typing skills required.
• High School graduate or Senior High School graduate required.

Responsibilities

• Handle incoming calls and customer inquiries in a professional and empathetic manner.
• Provide clear, accurate information regarding account services, products, and policies.
• Resolve customer issues promptly using established procedures.
• Maintain accurate records of customer interactions.
• Collaborate with team leaders and peers to achieve daily performance targets.

Skills

Conversational English

Basic computer proficiency

Typing skills

Education

High School graduate (Old Curriculum)

High School graduate (New Curriculum)

Job description

Alorica Cubao is hiring Customer Service Representatives in the Philippines. No prior customer service or call center experience is required, as there is paid, comprehensive training from day one.

Responsibilities include handling calls, providing accurate information on accounts and products, resolving issues, and maintaining records while collaborating to hit daily targets. Opportunity for growth and a vibrant workplace culture.