Entry Level - Customer Service Representative (AU)

Talento Solution Inc.; Makati; On-site; PHP 312,000 - 402,000; Full time

Benefits offered by this job

Competitive Salary

HMO from Day 1

13th month pay + incentives

Friendly Workplace

Fast Career Growth

Job summary

Talento Solution Inc. is seeking a Customer Service Representative for AU Services to join our onsite team in Salcedo Village, Makati. This full-time role operates on an Australian shift and requires onsite presence.

Expect to handle inquiries with excellent verbal and written English, apply active listening, and stay calm under pressure in a fast-paced, target-driven environment. Fresh graduates are welcome; BPO experience is an advantage.

Qualifications

• Excellent verbal and written English communication skills.
• Entry level; no required years of experience, but strong English skills.
• Active listening and clear communication are essential.
• Positive and professional attitude.
• Critical-thinking skills.
• Ability to handle challenging customer situations calmly.
• Computer literate and comfortable with multiple systems.
• Able to work in a fast-paced, target-driven environment.
• BPO or customer service experience is an advantage; fresh graduates considered.
• Willing to work onsite on Australian shift, including weekends/holidays.

Skills

Verbal English

Written English

Active listening

Positive attitude

Critical thinking

Calm under pressure

Computer literacy

Fast-paced environment

BPO experience advantage

Job description

CUSTOMER SERVICE REPRESENTATIVE / AU Services

Full Onsite, Full Time, Australian Shift

Salcedo Village Makati City

Benefits

• Competitive Salary – Competitive pay with excess leave convertible to cash.

• HMO from Day 1 – Healthcare coverage from your first day.

• 13th month pay + performance based incentives

• Friendly Workplace – Supportive and collaborative office environment.

• Fast Career Growth – Opportunities to develop and advance your career.

Qualifications:

• Excellent verbal and written English communication skills. (required)

• Entry level; No required years of experience but candidate must be very good in English.

• Strong and active listening skills.

• Positive and professional attitude.

• Critical-thinking skills.

• Ability to handle challenging customer situations calmly and professionally.

• Computer literate and comfortable using different systems and applications.

• Ability to work in a fast-paced and target-driven environment.

• BPO or customer service experience is an advantage, but qualified fresh graduates may also be considered.

• Must be willing to work onsite and on a shifting schedule including weekends or holidays (as needed)