Customer Service Representative | Australian Account | Makati | Up to ₱25,000

EPSILON GROUP SERVICES INC.; Makati; On-site; PHP 167,000 - 279,000; Full time

Benefits offered by this job

Salary up to ₱25,000

Paid training

Career growth and advancement

Stable full-time employment

Supportive work environment

Job summary

EPSILON GROUP SERVICES INC. in One Makati is seeking a Customer Service Representative for our Australian Account. You will handle inbound inquiries, assist with account concerns, and deliver a positive customer experience.

The role requires a High School or Senior High School graduate, strong English communication, and 100% onsite work in One Makati with a shifting schedule. Paid training and career growth opportunities are available in a stable full-time position.

Qualifications

• High School or Senior High School Graduate and above.
• BPO Experience (Expro 2, 3, 4 & 5) preferred.
• Excellent English communication skills.
• Willing to work 100% onsite at One Makati.
• Amenable to a shifting schedule.

Responsibilities

• Handle inbound customer inquiries professionally and efficiently.
• Assist customers with account, product, and service-related concerns.
• Provide accurate information and resolve customer issues promptly.
• Maintain complete and accurate documentation of customer interactions.
• Achieve quality, productivity, and customer satisfaction targets.
• Follow company policies and operational procedures.

Skills

English communication

Customer service

Problem solving

BPO experience

Education

High School Graduate

Job description

Customer Service Representative (CSR) – Australian Account | One Makati

We're looking for enthusiastic and customer-focused professionals to join our Australian Account in One Makati. This is a great opportunity for experienced BPO professionals who are passionate about delivering exceptional customer service while building a long-term career in the industry.

As a Customer Service Representative, you'll assist customers with inquiries, account concerns, and service-related requests while providing accurate information and delivering a positive customer experience.

Key Responsibilities

• Handle inbound customer inquiries professionally and efficiently.

• Assist customers with account, product, and service-related concerns.

• Provide accurate information and resolve customer issues promptly.

• Maintain complete and accurate documentation of customer interactions.

• Achieve quality, productivity, and customer satisfaction targets.

• Follow company policies and operational procedures.

Qualifications

• High School or Senior High School Graduate and above

• BPO Experience (Expro 2, 3, 4 & 5)

• Excellent English communication skills

• Strong customer service and problem-solving abilities

• Willing to work 100% onsite in One Makati

• Amenable to a shifting schedule

What We Offer

• Salary Package: Up to ₱25,000

• Competitive compensation package

• Paid training

• Career growth and advancement opportunities

• Stable full-time employment

• Supportive and collaborative work environment