Entry-Level Call Center Agent & Career Shifters - Apply Now

Neksjob Philippines; Philippines; On-site; PHP 223,000 - 335,000; Full time

Benefits offered by this job

Equity Incentive Plan

Commission

Performance Bonus

Incentives

Job summary

Neksjob Philippines is hiring an Entry-Level Call Center Agent to support customers via phone, email, and chat. No experience is required; on-site role in Quezon City, with Senior High School or high school diploma accepted. Training will be provided.

You will handle inquiries, share product information, and troubleshoot issues while maintaining accurate customer records. Strong communication and basic computer skills are essential for success in this role.

Qualifications

• No exp required; on-site role in Quezon City.
• Strong communication and listening skills required.
• Basic computer skills and familiarity with handling inquiries.

Responsibilities

• Handle inbound calls, emails, and chats about accounts, products, and orders.
• Explain company policies and service options clearly to customers.
• Analyze and troubleshoot customer issues calmly and professionally.
• Resolve concerns promptly to allow first-contact resolution where possible.
• Maintain accurate records of all customer interactions and changes.

Skills

Communication

Active listening

Customer service

Computer basics

Education

Senior High School/High School

Job description

Entry-Level Call Center Agent & Career Shifters

On-site - Quezon City No Exp Required High/Senior High School Full-time

Job Description

Employee Recognition and Rewards

• Equity Incentive Plan
• Commission
• Performance Bonus
• Incentives

Professional Development

• Job Training
• Professional Development

Be part of our team as a Customer Representative Representatitive! You’ll assist customers across phone, email, and chat by handling inquiries, sharing product information, and resolving technical issues. Strong communication, attentive listening, and basic computer skills are essential for this role.

Main Responsibilities

Handle inbound phone calls regarding account details, product information, and order updates.

Explain company policies, service offerings, and account options clearly to clients.

Analyze and troubleshoot customer issues in a calm, professional manner.

Resolve concerns promptly, aiming to fix issues on the initial contact.

Maintain clean and accurate records of all customer interactions and account changes.