Entry-Level Call Center Agent & Career Shifters - Apply Now

Neksjob Philippines; Cebu City; On-site; PHP 201,000 - 290,000; Full time

Benefits offered by this job

Equity Incentive Plan

Commission

Performance Bonus

Incentives

Job summary

Neksjob Philippines in Cebu is hiring an Entry-Level Call Center Agent to handle inquiries across phone, email, and chat. No experience required; high/senior high school graduates are welcome, and this is a full-time on-site role in Cebu.

You will assist customers with account details, product information, and orders, while maintaining accurate records and following policies. Strong communication and basic computer skills are essential for success.

Qualifications

• Excellent communication skills and active listening.
• Basic computer skills and familiarity with email/chat platforms.
• No prior experience required for this entry-level role.

Responsibilities

• Handle inbound calls about account details, product information, and orders.
• Explain company policies, service offerings, and account options clearly.
• Analyze and troubleshoot customer issues calmly and professionally.
• Resolve concerns on first contact whenever possible.
• Maintain accurate records of all customer interactions and account changes.
• Stay vigilant about safety and report potential scams or suspicious activity.

Skills

Strong communication

Attentive listening

Basic computer skills

Education

High School Diploma or equivalent

Tools

Email

Chat

Job description

Entry-Level Call Center Agent & Career Shifters -

On-site - Cebu No Exp Required High/Senior High School Full-time

Chat

Job Description

Employee Recognition and Rewards

Equity Incentive Plan, Commission, Performance Bonus, Incentives

Professional Development

Job Training, Professional Development

Be part of our team as a Customer Representative Representatitive! You’ll assist customers across phone, email, and chat by handling inquiries, sharing product information, and resolving technical issues. Strong communication, attentive listening, and basic computer skills are essential for this role.

Main Responsibilities

Handle inbound phone calls regarding account details, product information, and order updates.

Explain company policies, service offerings, and account options clearly to clients.

Analyze and troubleshoot customer issues in a calm, professional manner.

Resolve concerns promptly, aiming to fix issues on the initial contact.

Maintain clean and accurate records of all customer interactions and account changes.

If your job position involves working overseas, please stay vigilant and keep all communication within the Bossjob platform to avoid potential scams.

Your safety is our priority. Be cautious if an employer has any of the following behaviors, and report them immediately through the platform.

• Requests your ID or personal documents unnecessarily
• Asks for money, deposits, guarantees, or property during the hiring process
• Pressures you to invest or raise funds
• Collects illicit benefits. Engages in any other illegal or suspicious activity
• Redirects you outside the platform to other websites or group chats not related to the company or role you’re applying for

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