Enterprise Tech & Customer Support Specialist

Eflexervices Philippines Incorporated; Tili; Hybrid; PHP 279,000 - 469,000; Full time

Benefits offered by this job

HMO coverage

Optical reimbursements

Flexible work options (remote/hybrid)

Flexible vacation & sick leaves

Job summary

eFlexervices Philippines Incorporated is seeking a Technical / Customer Support Representative to support US accounts, manage tickets via email, and engage in Zoom calls with key clients. You will translate technical issues into clear steps, log interactions in Salesforce, and help create helpful resources.

Ideal candidates have at least 1 year in BPO tech support, strong English communication, and a collaborative mindset. This role offers hybrid work options and growth opportunities.

Qualifications

• At least 1 year of Technical / Customer Support experience in the BPO industry, with a focus on software products.
• Hands-on experience navigating CRM tools (Salesforce experience is a plus).
• Proficiency and confidence in conducting live screen-sharing sessions with clients.
• Exceptional written and verbal English communication skills, with the ability to speak clearly and persuasively across both positive and high-stress situations.
• Attention to detail and strong documentation instincts.

Responsibilities

• Support eFlex’s US accounts by answering customer support tickets primarily via email, maintaining exceptional written communication standards.
• Conduct ongoing Zoom video and screen-sharing calls with high-profile B2B clients to share best practices, communicate updates, and strengthen key relationships.
• Maintain professional video self-presentation standards during all client-facing interactions.
• Identify, research, and resolve complex software, website, and platform errors through to client satisfaction.
• Translate technical concepts into clear, actionable, and easy-to-understand troubleshooting steps for clients.
• Investigate product bugs by asking open-ended questions to get to the root of the matter, escalating unresolved issues to internal teams when necessary.
• Accurately log, track, and update client interactions, support tickets, and software issues in Salesforce.
• Advocate for the customer by documenting feedback and sharing actionable insights with client stakeholders.
• Produce self-help resources, including knowledge base content, video snippets, and user guides.

Skills

Written English communication

Verbal English communication

Attention to detail

Time management

Problem solving

Tools

Salesforce

Job description

eFlexervices Philippines Incorporated is seeking a Technical / Customer Support Representative to support US accounts, manage tickets via email, and engage in Zoom calls with key clients. You will translate technical issues into clear steps, log interactions in Salesforce, and help create helpful resources.

Ideal candidates have at least 1 year in BPO tech support, strong English communication, and a collaborative mindset. This role offers hybrid work options and growth opportunities.