Customer Service Pro: Zendesk & Salesforce Expert

eClerx Philippines, Inc.; Muntinlupa; On-site; PHP 240,000 - 360,000; Full time

Job summary

eClerx Philippines, Inc. is seeking a customer service professional to handle inquiries via phone, email, or chat. You will manage tickets in Zendesk, maintain Salesforce records, and ensure a positive customer experience in a high-volume environment.

The role requires at least 2 years in customer service/BPO with hands-on Zendesk or Salesforce experience, and strong English communication skills. Join a dynamic team delivering quality support and efficient problem resolution.

Qualifications

• 2 years of Customer Service/BPO experience.
• Hands-on experience with Zendesk or Salesforce or similar CRM platforms.
• Excellent English communication and customer service skills.

Responsibilities

• Handle customer inquiries, concerns, and requests via phone, email, or chat.
• Manage and update customer tickets using Zendesk.
• Maintain accurate customer records and transactions through Salesforce.
• Resolve issues efficiently while ensuring a positive customer experience.
• Document interactions, follow up on concerns, and meet quality and performance targets.

Skills

English communication

Customer service

Problem-solving

Multitasking

Attention to detail

Reliability

Education

High school diploma

Tools

Zendesk

Salesforce

Job description

eClerx Philippines, Inc. is seeking a customer service professional to handle inquiries via phone, email, or chat. You will manage tickets in Zendesk, maintain Salesforce records, and ensure a positive customer experience in a high-volume environment.

The role requires at least 2 years in customer service/BPO with hands-on Zendesk or Salesforce experience, and strong English communication skills. Join a dynamic team delivering quality support and efficient problem resolution.