Enterprise Renewal & Growth Specialist

Korn Ferry; Hinoba-an; On-site; PHP 600,000 - 820,000; Full time

Job summary

Korn Ferry Digital is seeking a Client Renewal Specialist to oversee a defined portfolio of enterprise accounts. The role focuses on driving high renewal rates, maintaining regular, value-driven engagement, and identifying upsell opportunities.

The ideal candidate thrives in a fast-paced environment, with a relationship-centric, data-informed approach to help clients succeed with digital talent solutions.

Qualifications

• 2+ years in B2B SaaS, digital HR solutions, or enterprise account management roles
• Proven track record of renewing and growing high-volume portfolios of enterprise clients
• Demonstrated ability to drive programmatic nurturing and engagement scaled initiatives with cross-functional partner collaboration
• Strong commercial acumen, with the ability to align customer goals to solution value
• Excellent stakeholder management, presentation, and communication skills

Responsibilities

• Manage a high-volume portfolio of enterprise customers through a scaled renewal engagement model and ensure timely renewal execution.
• Identify churn risks early and develop tailored mitigation strategies.
• Collaborate with legal and finance to finalize renewal agreements.
• Execute proactive and scalable customer engagement strategies across accounts to support retention and renewal success.
• Use usage insights and renewal timelines to identify priority accounts and opportunities.
• Conduct renewal-focused business reviews and value discussions for strategic and at-risk accounts.
• Partner with Client Directors, Customer Success, and Delivery teams to support retention initiatives.
• Reinforce the value of Korn Ferry Digital solutions in conversations aligned to client objectives.
• Maintain timely communication with stakeholders to ensure a positive renewal experience.
• Keep CRM data and forecasting up-to-date in Salesforce; contribute to Territory Account Plans and KPI tracking.
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Skills

Commercial acumen

Stakeholder management

Communication skills

Analytical mindset

Collaboration

Tools

Salesforce

Job description

Korn Ferry Digital is seeking a Client Renewal Specialist to oversee a defined portfolio of enterprise accounts. The role focuses on driving high renewal rates, maintaining regular, value-driven engagement, and identifying upsell opportunities.

The ideal candidate thrives in a fast-paced environment, with a relationship-centric, data-informed approach to help clients succeed with digital talent solutions.