Enterprise Inside Sales Specialist - Renewals & Solutions

Booth and Partners Pte Ltd; Taguig; In loco; PHP 420.000 - 680.000; Tempo pieno

Descrizione del lavoro

Softchoice in Taguig, Philippines is seeking an Inside Sales Representative to support enterprise and strategic customers. You will participate in forecast management, quote support, renewals, and customer integration projects, helping solve business challenges and drive customer success.

You will collaborate with account management and cross-functional teams, stay current on pricing programs, and maintain accurate documentation to deliver an exceptional customer experience.

Competenze

• At least 2 years of B2B customer service or support experience.
• Experience handling high volumes of customer requests and inbox management.
• Proficiency in Microsoft Office tools, including Outlook, Word, Excel, and PowerPoint
• Experience in the IT industry is an advantage
• Familiarity with Microsoft licensing programs is an advantage
• Experience using enterprise reporting tools such as Power BI is an advantage
• Experience working with Salesforce is an advantage

Mansioni

• Work as part of a unified account team in partnership with inside and outside sales teams
• Research and fulfill quote requests while providing reporting and analysis support
• Help manage customers’ annuity and renewal business
• Stay up to date on technology trends, pricing programs, and customer-specific selling processes
• Build strong relationships with sales representatives, vendors, customers, and internal teams
• Collaborate with cross-functional departments to deliver an exceptional customer experience
• Work closely with Account Management and other stakeholders to support ongoing customer needs
• Partner with vendors and technology partners to secure optimal pricing, product availability, and alternative solutions
• Maintain and update customer documentation accurately and confidently
• Support project-based activities such as forecasting equipment delivery, coordinating specialized deliveries, and tracking project progress
• Collaborate as a team to reduce escalations and proactively minimize customer risk

Conoscenze

B2B customer service

High volume inbox management

Team collaboration

Customer lifecycle knowledge

Strumenti

MS Office

Power BI

Salesforce

Descrizione del lavoro

Softchoice in Taguig, Philippines is seeking an Inside Sales Representative to support enterprise and strategic customers. You will participate in forecast management, quote support, renewals, and customer integration projects, helping solve business challenges and drive customer success.

You will collaborate with account management and cross-functional teams, stay current on pricing programs, and maintain accurate documentation to deliver an exceptional customer experience.