Enterprise Inside Sales Specialist: Renewals & Growth

HireBooth; Taguig; On-site; PHP 420,000 - 660,000; Full time

Job summary

Softchoice is seeking an Inside Sales Representative to support large enterprise and strategic customers, driving customer success and growth. You will participate in multiple customer lifecycle areas including forecast management, quote support, renewals, and customer integration projects.

You will work with internal teams to deliver exceptional customer experiences, stay current on pricing programs and technology trends, and help manage annuity and renewal activity while building strong

Qualifications

• 2+ years in B2B customer service or support.
• Experience handling high volumes of customer requests and inbox management.
• Proficiency with Microsoft Office tools (Outlook, Word, Excel, PowerPoint).
• Experience in IT industry is a plus.
• Familiarity with Microsoft licensing programs is a plus.
• Experience using enterprise reporting tools such as Power BI is a plus.
• Experience working with Salesforce is a plus.

Responsibilities

• Work as part of a unified account team in partnership with inside and outside sales teams.
• Research and fulfill quote requests while providing reporting and analysis support.
• Help manage customers’ annuity and renewal business.
• Stay up to date on technology trends, pricing programs, and customer-specific selling processes.
• Build strong relationships with sales representatives, vendors, customers, and internal teams.
• Collaborate with cross-functional departments to deliver an exceptional customer experience.
• Work closely with Account Management and other stakeholders to support ongoing customer needs.
• Partner with vendors and technology partners to secure optimal pricing, product availability, and alternative solutions.
• Maintain and update customer documentation accurately and confidently.
• Support project-based activities such as forecasting equipment delivery, coordinating specialized deliveries, and tracking project progress.
• Collaborate as a team to reduce escalations and proactively minimize customer risk.

Skills

Customer service

Inbox management

Team collaboration

Tools

Power BI

Salesforce

Microsoft Excel

Job description

Softchoice is seeking an Inside Sales Representative to support large enterprise and strategic customers, driving customer success and growth. You will participate in multiple customer lifecycle areas including forecast management, quote support, renewals, and customer integration projects.

You will work with internal teams to deliver exceptional customer experiences, stay current on pricing programs and technology trends, and help manage annuity and renewal activity while building strong