IT Inside Sales Pro: Renewals & Quotes

Booth and Partners; Taguig; On-site; PHP 300,000 - 520,000; Full time

Job summary

Softchoice is seeking an Inside Sales Representative (ISR) to support enterprise and strategic customers in a fast-paced environment. You will participate in forecast management, quote support, renewals, and customer integration projects to drive satisfaction and business performance.

You'll collaborate with inside and outside sales teams, manage high volumes of requests, and leverage tools like Power BI and Salesforce to provide reporting, pricing insights, and accurate documentation.

Qualifications

• At least 2 years of B2B customer service or support experience.
• Experience handling high volumes of customer requests and inbox management.
• Proficiency in Microsoft Office tools, including Outlook, Word, Excel, and PowerPoint.
• Experience in the IT industry is an advantage.
• Familiarity with Microsoft licensing programs is an advantage.
• Experience using enterprise reporting tools such as Power BI is an advantage.
• Experience working with Salesforce is an advantage.

Responsibilities

• Work as part of a unified account team in partnership with inside and outside sales teams.
• Research and fulfill quote requests while providing reporting and analysis support.
• Help manage customers’ annuity and renewal business.
• Stay up to date on technology trends, pricing programs, and customer-specific selling processes.
• Build strong relationships with sales representatives, vendors, customers, and internal teams.
• Collaborate with cross-functional departments to deliver an exceptional customer experience.
• Work closely with Account Management and other stakeholders to support ongoing customer needs.
• Partner with vendors and technology partners to secure optimal pricing, product availability, and alternative solutions.
• Maintain and update customer documentation accurately and confidently.
• Support project-based activities such as forecasting equipment delivery, coordinating specialized deliveries, and tracking project progress.
• Collaborate as a team to reduce escalations and proactively minimize customer risk.

Skills

B2B customer service

High volume inbox management

MS Office proficiency

IT industry knowledge

Microsoft licensing programs

Salesforce experience

Tools

Power BI

Salesforce

Job description

Softchoice is seeking an Inside Sales Representative (ISR) to support enterprise and strategic customers in a fast-paced environment. You will participate in forecast management, quote support, renewals, and customer integration projects to drive satisfaction and business performance.

You'll collaborate with inside and outside sales teams, manage high volumes of requests, and leverage tools like Power BI and Salesforce to provide reporting, pricing insights, and accurate documentation.