Enterprise CSM: Drive Value, Retention & Growth

Bynder; Boston; On-site; PHP 5,327,156 - 7,237,985; Full time

Benefits offered by this job

401(k) with dollar-for-dollar match up to 6%

100% company-paid health coverage

Unlimited vacation policy

Referral bonus plans

Job summary

A leading digital asset management firm in the Philippines seeks an experienced Enterprise Customer Success Manager. You will manage high-profile customer relationships and ensure they achieve value from the platform. The ideal candidate has over 7 years in customer success within SaaS and a strong understanding of digital asset management. This role offers a competitive salary ranging from $92K to $125K, plus commissions, in a dynamic work environment that promotes innovation and fun.

Qualifications

• 7+ years of experience in customer success or account management.
• 5+ years in enterprise SaaS within the DAM or MarTech industry.
• Proven experience managing high-value, complex customer deployments.

Responsibilities

• Serve as a trusted advisor to Bynder customers.
• Drive measurable business outcomes aligned with customer objectives.
• Manage and own the renewal cycle end-to-end.

Skills

Customer success management

Account management

Strategic thinking

Commercial skills

Interpersonal skills

Tools

CRM systems

Salesforce

Marketing technology platforms

Job description

A leading digital asset management firm in the Philippines seeks an experienced Enterprise Customer Success Manager. You will manage high-profile customer relationships and ensure they achieve value from the platform. The ideal candidate has over 7 years in customer success within SaaS and a strong understanding of digital asset management. This role offers a competitive salary ranging from $92K to $125K, plus commissions, in a dynamic work environment that promotes innovation and fun.