Key Accounts CSM - Growth & Retention

IT BY DESIGN; Philippines; On-site; PHP 700,000 - 1,000,000; Full time

Benefits offered by this job

HMO coverage from Day 1

Pet Insurance

Life Insurance

Night Shift Differential

Holiday Pay

SSS, PhilHealth, Pag-IBIG benefits

Annual Bonus

13th Month Pay

Job summary

IT by Design in the Philippines seeks a Client Success Manager (CSM) for KEY Accounts to manage post-sale relationships, drive product adoption, retention, and upsell opportunities while coordinating with internal teams.

You will build trusted relationships with senior stakeholders, run quarterly business reviews, and ensure high customer satisfaction through proactive support and strategic guidance. The role offers benefits and growth opportunities within a collaborative environment.

Qualifications

• Experience with US Account Management.
• Experience with cross-selling/up-selling.
• Results oriented with good business judgement.
• Problem solver with a proactive attitude.

Responsibilities

• Develop a trusted relationship with key stakeholders and decision makers, understanding customer needs and tracking account activity.
• Facilitate meetings effectively, set clear goals and expectations, and document discussions and next steps.
• Engage cross-functional resources internally and with customer organizations to solve problems.
• Monitor quality of work and identify opportunities for continual improvement.
• Understand and explain features and benefits of the product line as it relates to customer needs.
• Meet or exceed customer expectations by anticipating and resolving issues.
• Assist in knowledge transfer of administrative tasks between customer administrators and internal teams.
• Act as an escalation point and advocate for critical customer issues, collaborating with other departments as needed.
• Prepare customers for quarterly and/or bi-annual business reviews.
• Identify revenue opportunities by proactively contacting clients and developing strong relationships.

Skills

US account management

Cross-selling / up-selling

Results oriented

Problem solving

Job description

IT by Design in the Philippines seeks a Client Success Manager (CSM) for KEY Accounts to manage post-sale relationships, drive product adoption, retention, and upsell opportunities while coordinating with internal teams.

You will build trusted relationships with senior stakeholders, run quarterly business reviews, and ensure high customer satisfaction through proactive support and strategic guidance. The role offers benefits and growth opportunities within a collaborative environment.