Customer Success Manager | Hybrid Work & Growth

MySigrid; Eastern Manila District; On-site; PHP 446,400 - 669,600; Full time

Benefits offered by this job

Competitive salary package

Vacation and Sick leave credits

HMO Package for the employee and two codependents

Reimbursable internet charges

Comprehensive training and continuous learning

Work from home flexibility

Opportunities across business areas

Dynamic team collaboration

Job summary

A leading customer success company in Metro Manila seeks a Customer Success Manager to build business relationships and ensure client satisfaction. This role encompasses managing complaints, resolving issues, conducting sales calls, and promoting organizational values. Successful candidates will demonstrate strong communication skills, leadership qualities, and a customer-centric mindset. Employees enjoy a competitive salary, HMO package, and flexible work opportunities, aiming for personal and professional growth.

Qualifications

• Experience in managing business relationships and exceeding client expectations.
• Strong problem-solving capabilities and ability to address client complaints effectively.
• Effective coaching and training abilities to improve team performance.

Responsibilities

• Build strong business relationships with respective accounts.
• Manage client complaints and resolve issues in a timely manner.
• Conduct sales calls to potential clients.

Skills

Highly organized

Strong drive to succeed

Excellent communication and interpersonal skills

Demonstrate leadership qualities

High computer literacy and ability to learn new software

Knowledge of customer success processes

Patient and an active listener

Education

At least 1 year in the Customer Service/Success supervisory/team lead role

Job description

A leading customer success company in Metro Manila seeks a Customer Success Manager to build business relationships and ensure client satisfaction. This role encompasses managing complaints, resolving issues, conducting sales calls, and promoting organizational values. Successful candidates will demonstrate strong communication skills, leadership qualities, and a customer-centric mindset. Employees enjoy a competitive salary, HMO package, and flexible work opportunities, aiming for personal and professional growth.