Senior Enterprise CSM — Drive Adoption & ROI

Emi Labs; Mexico; On-site; PHP 2,117,000 - 3,176,000; Full time

Benefits offered by this job

Flexible remote-first work culture

Stock Options

3 weeks vacation

Holiday week off between Christmas and

Health coverage up to $1500/year

Gympass wellness program

English lessons

Internal library

Open to Mexico candidates only

Job summary

Emi Labs seeks an experienced Customer Success professional to manage relationships with enterprise clients and ensure they maximize value from Emi’s platform. You will drive adoption, deliver ROI presentations, and be the customer voice inside Emi, collaborating with product, sales, and services teams.

The role emphasizes strategic partnership, data-driven decision making, and the ability to navigate an evolving startup environment from a remote-first base in Mexico.

Qualifications

• 5+ years in related fields with enterprise accounts.
• Experience in Management Consulting, Customer Success, Account Management or Business Development is a plus.
• Excellent communication and leadership abilities.

Responsibilities

• Manage relationships with enterprise clients and ensure maximum platform value.
• Drive user adoption through initiatives and ROI presentations.
• Act as voice of the customer for product and tech teams.
• Partner with sales, product, marketing and services to deliver results.

Skills

Enterprise relationships

Account management

Business development

Leadership

Analytical mindset

Executive presence

Cross-functional teams

Fluent English

Job description

Emi Labs seeks an experienced Customer Success professional to manage relationships with enterprise clients and ensure they maximize value from Emi’s platform. You will drive adoption, deliver ROI presentations, and be the customer voice inside Emi, collaborating with product, sales, and services teams.

The role emphasizes strategic partnership, data-driven decision making, and the ability to navigate an evolving startup environment from a remote-first base in Mexico.