We are seeking a strategic and field-driven Enterprise Account Manager to lead customer acquisition, manage enterprise accounts, and drive adoption of our data management solutions. This role combines targeted enterprise selling, solution selling, field-based lead generation including outreach, marketing blitzes, and comprehensive after-sales account management.
Duties and Responsibilities
- Drive customer acquisition through corporate outreach, field visits, tradeshow, networking, referrals, and marketing blitzes.
- Identify and qualify enterprise prospects aligned with the company’s target market.
- Conduct on-site visits to corporate offices, business parks to generate interest and build relationships.
- Schedule discovery meetings, solution briefings and demos with key decision‑makers.
- Lead solution selling engagements by deeply understanding client challenges, data environments and transformation goals.
- Engage senior stakeholders, champion customers, decision‑makers (IT, Data, Architecture, Compliance, and Procurement) to align needs with our data management solutions.
- Deliver tailored presentations covering data integration, governance, Master‑Data‑Management, data quality and cloud modernization.
- Manage full-cycle acquisition processes: discovery, solution fit, proposal creation, pricing alignment, negotiation and procurement requirements.
- Act as the primary point of contact for enterprise clients’ post-sales.
- Oversee onboarding and implementation with Professional Services and Support teams.
- Track customer adoption, usage patterns, ROI and satisfaction.
- Conduct regular business reviews with decision‑makers to align on progress, strategy and new needs/opportunities.
- Identify upsell and cross‑sell opportunities to expand solution usage within existing accounts.
- Ensure high renewal rates “Retention” through proactive relationship and issue management.
Marketing & Field Activities
- Participate in and help execute targeted marketing blitzes across enterprise sectors.
- Collaborate with Marketing and Business Development on campaigns, events and on‑ground brand awareness initiatives.
- Provide field insights to refine marketing strategies and solution positioning.
Customer Advocacy & Support Coordination
- Partner with Technical Support and Product teams to resolve issues quickly and effectively.
- Serve as a trusted advisor for data management best practices, solution adoption and cloud transformation.
- Provide customer‑driven feedback to internal teams for product and process improvements.
Reporting & Strategic Planning
- Maintain accurate pipeline, activity, and account data within the CRM system.
- Prepare enterprise account plans, forecasts, and business growth proposals.
- Monitor customer satisfaction, account health, and revenue performance.
- Track key performance metrics and contribute insights for continuous improvement of sales processes.
- Provide weekly sales updates and pipeline reviews with the Enterprise Sales Manager to align on targets, progress, and strategic actions.
Qualifications
- Bachelor's degree in Business, Information Systems or a related field.
- 3–7+ years of experience in solution selling, enterprise or government account management, or field sales within SaaS, PaaS, data management, or enterprise software.
- Strong background in customer acquisition and managing complex enterprise sales cycles.
- Experience working in cloud‑based environments and understanding cloud data architecture.
- Proficiency in using CRM platforms for pipeline and account management.
- Solid understanding of data management concepts (data integration, data governance, MDM, data quality).
- Strong communication, presentation, and negotiation capabilities.
Preferred Qualifications
- Experience handling government procurement processes and compliance documentation.
- Background in selling complex technology solutions to enterprise or public‑sector customers.
- Field or B2B selling experience targeting corporate environments.
- Ability to work in an agile dynamic team environment
- Strategic thinking and problem‑solving
- Must be amenable to flexible work schedule (on call of client) and must be willing to travel
- Resilience and adaptability
What We Offer
- Competitive salary with performance‑based incentives.
- Opportunities for career growth in a rapidly growing data technology sector.
- Supportive and collaborative work culture.
- Flexible or hybrid working arrangements.
Enterprise Account Manager - Government Champion