Enrollment Support Specialist (Night Shift)

Accenture PLC; Quezon City; On-site; PHP 246,000 - 357,000; Full time

Job summary

Accenture PLC in Quezon City is seeking a Customer Service New Associate to support enrollment-related inquiries. The role operates on a night shift with weekends off, focusing on accurate processing and timely resolution of enrollment requests.

Training and standard scripts guide interactions with members and clinicians. Candidates should be prepared to engage in quality checks, documentation, and escalation when needed, ensuring adherence to project tools and procedures within a

Qualifications

• No experience required.
• Standard Voice Profile.
• Night shift availability is required.

Responsibilities

• Review and process enrollment requests accurately and timely.
• Verify membership eligibility and plan requirements for enrollment.
• Analyze election types needed for enrollment to complete applications.
• Update notes based on call results and ensure correct PCP assignment.
• Validate PCP information and ensure enrollment details are accurate in MP.
• Log activities properly in Verint and DPL.
• Conduct self-quality audits and adhere to SWIs and checklists.
• Participate in team huddles and process knowledge calibrations.

Skills

Standard Voice Profile

No experience required

Job description

Accenture PLC in Quezon City is seeking a Customer Service New Associate to support enrollment-related inquiries. The role operates on a night shift with weekends off, focusing on accurate processing and timely resolution of enrollment requests.

Training and standard scripts guide interactions with members and clinicians. Candidates should be prepared to engage in quality checks, documentation, and escalation when needed, ensuring adherence to project tools and procedures within a