Enrollment Navigator: Sales Intake Specialist

Resolv Global; Dagupan; On-site; PHP 161,000 - 218,000; Full time

Job summary

Resolv Global in Dagupan City is seeking Sales Intake Specialists to support customers through decision-making, handling inbound and outbound calls, understanding needs, assessing eligibility, explaining services, and guiding enrollment.

This on-site role requires strong English communication, empathy, and the ability to work in a fast-paced environment with structured training. Compensation starts at PHP 17,000 per month, depending on experience.

Qualifications

• Previous sales or customer service experience, preferably in a call center environment.
• Excellent verbal and written professional communication skills.
• Confidence handling customer conversations and asking for commitment.
• Ability to work effectively in a fast-paced, high-volume environment.
• Strong active listening and questioning skills.

Responsibilities

• Handle a high volume of inbound and outbound customer calls.
• Ask thoughtful questions to understand customer circumstances and determine potential eligibility.
• Educate customers about available services and their benefits.
• Guide conversations toward appropriate enrollment decisions.
• Address customer questions, concerns, and objections with professionalism and empathy.
• Build trust and create a positive customer experience throughout the interaction.
• Navigate multiple software systems and resources while speaking with customers.
• Manage follow-ups, documentation, and case-related activities accurately.
• Learn complex programs, processes, and procedures through structured training.
• Work independently while maintaining strong productivity, quality, and customer service standards.

Skills

Sales experience

Customer service

Verbal communication

Written communication

Active listening

Questioning skills

Empathy

Time management

Job description

Resolv Global in Dagupan City is seeking Sales Intake Specialists to support customers through decision-making, handling inbound and outbound calls, understanding needs, assessing eligibility, explaining services, and guiding enrollment.

This on-site role requires strong English communication, empathy, and the ability to work in a fast-paced environment with structured training. Compensation starts at PHP 17,000 per month, depending on experience.