Sales Intake Specialist

Resolv Global; Dagupan; On-site; PHP 161,000 - 218,000; Full time

Job summary

Resolv Global in Dagupan City is seeking Sales Intake Specialists to support customers through decision-making, handling inbound and outbound calls, understanding needs, assessing eligibility, explaining services, and guiding enrollment.

This on-site role requires strong English communication, empathy, and the ability to work in a fast-paced environment with structured training. Compensation starts at PHP 17,000 per month, depending on experience.

Qualifications

• Previous sales or customer service experience, preferably in a call center environment.
• Excellent verbal and written professional communication skills.
• Confidence handling customer conversations and asking for commitment.
• Ability to work effectively in a fast-paced, high-volume environment.
• Strong active listening and questioning skills.

Responsibilities

• Handle a high volume of inbound and outbound customer calls.
• Ask thoughtful questions to understand customer circumstances and determine potential eligibility.
• Educate customers about available services and their benefits.
• Guide conversations toward appropriate enrollment decisions.
• Address customer questions, concerns, and objections with professionalism and empathy.
• Build trust and create a positive customer experience throughout the interaction.
• Navigate multiple software systems and resources while speaking with customers.
• Manage follow-ups, documentation, and case-related activities accurately.
• Learn complex programs, processes, and procedures through structured training.
• Work independently while maintaining strong productivity, quality, and customer service standards.

Skills

Sales experience

Customer service

Verbal communication

Written communication

Active listening

Questioning skills

Empathy

Time management

Job description

Make an Impact Through Every Conversation

Are you a confident communicator who knows how to listen, ask the right questions, and guide a conversation toward the right solution?

We're looking for Sales Intake Specialists in Dagupan City to join a high-performing team supporting customers through an important decision-making process.

In this role, you'll handle inbound and outbound calls, understand customer needs, assess eligibility, explain services, address concerns, and guide qualified customers toward enrollment.

This is an excellent opportunity for someone who combines strong customer service skills, sales ability, empathy, and confidence, and genuinely enjoys helping people.

What You'll Do

• Handle a high volume of inbound and outbound customer calls.
• Ask thoughtful questions to understand customer circumstances and determine potential eligibility.
• Educate customers about available services and their benefits.
• Guide conversations toward appropriate enrollment decisions.
• Address customer questions, concerns, and objections with professionalism and empathy.
• Build trust and create a positive customer experience throughout the interaction.
• Navigate multiple software systems and resources while speaking with customers.
• Manage follow-ups, documentation, and case-related activities accurately.
• Learn complex programs, processes, and procedures through structured training.
• Work independently while maintaining strong productivity, quality, and customer service standards.

Schedule & Training

• Training: 2 weeks, Monday-Friday, 8:00 AM-5:00 PM Eastern Time.
• Production: Monday-Friday, within an 8:00 AM-8:00 PM Eastern Time operating window. Your final production schedule will be confirmed after training.

Candidates must be comfortable working a schedule aligned with U.S. business hours, which will fall primarily during evening and overnight hours in the Philippines.

Compensation

• PHP 17,000 per month, depending on experience

On-Site Requirements

• This is an on-site position in Dagupan City.
• Candidates should be prepared to work from the designated office location and use the equipment and systems provided or required for the role.

Hiring Process

To ensure fairness and consistency, all applicants must complete every stage of the hiring process.

Our hiring process includes:

• Resume Review
• Prescreen Questionnaire
• One-Way Video Interview
• Live Interview
• Final Interview

Please Note

• This is an English-speaking role that requires strong written and verbal English communication skills.
• All resumes must be submitted in English to be considered for the position.

What We're Looking For

• Previous sales or customer service experience, preferably in a phone-based or call center environment.
• Excellent verbal and written professional communication skills.
• Confidence handling customer conversations and asking for commitment.
• Ability to work effectively in a fast-paced, high-volume environment.
• Strong active listening and questioning skills.
• Empathy and patience when working with customers facing challenging circumstances.
• Ability to handle rejection and difficult conversations without losing focus.
• Strong attention to detail and the ability to manage multiple systems at once.
• A self-starter mindset with the motivation to achieve performance goals.
• Highly coachable and receptive to feedback, QA reviews, scripting changes, and ongoing training.
• Ability to work successfully in an on-site, team-based environment.

The Personality That Succeeds Here

We're looking for someone who is:

• Empathetic but able to remain professional
• Confident and comfortable guiding conversations
• Persuasive but ethical, focusing on education rather than pressure
• Resilient when facing rejection or challenging calls
• Patient and able to explain complex information clearly
• Curious and naturally good at asking questions
• Organized and detail-oriented
• Competitive and goal-driven
• Adaptable and highly coachable
• A self-starter who takes ownership of their performance