Engineering Parts Order Specialist

Emapta; Makati; On-site; PHP 335,000 - 580,000; Full time

Benefits offered by this job

HMO coverage

Salary package

Day shift

Weekends off

Makati office

Salary advance

Upskilling academy

Gym access

Lifestyle perks

Referral incentives

Annual leave 20 days

Mentorship

Career growth

Job summary

Emapta Philippines is seeking a Customer Service Representative to start with parts orders and sales administration, then grow into broader customer support for engineering products. This role is onsite in Makati with a day shift and weekends off, offering career development via Emapta Academy and opportunities to work with global teams.

Strong English communication, attention to detail, and proficiency in Outlook and Excel are essential; prior ERP/order management experience is a plus.

Qualifications

• Hands-on experience reviewing purchase orders and entering or maintaining sales orders in an ERP or order management system.
• Strong written and spoken English for communicating with customers and internal teams.
• Keen attention to detail and numerical accuracy, with the ability to spot missing or inconsistent information.
• Sound judgment when interpreting product, kit, and technical information and seeking guidance on unclear requirements.
• Capacity to manage competing priorities, follow documented processes, and meet agreed turnaround times.
• Proficiency in Microsoft Outlook, Teams, and Excel, with confidence learning new systems.
• Accuracy in electronic record maintenance and experience working with shared inboxes and task queues.

Responsibilities

• Process parts orders and complete related sales administration accurately and on time.
• Maintain complete customer and order information, checking technical requirements and escalating questions when needed.
• Monitor order progress and provide clear updates to customers and internal teams.
• As product and system knowledge develops, take on broader customer service work, including enquiries, quotations, and order expediting.
• Follow documented processes and work with colleagues to improve service reliability and safety.

Skills

Customer service

Sales administration

Order processing

ERP systems

Outlook

Teams

Excel

Tools

ERP

Order management

Job description

Emapta Philippines is seeking a Customer Service Representative to start with parts orders and sales administration, then grow into broader customer support for engineering products. This role is onsite in Makati with a day shift and weekends off, offering career development via Emapta Academy and opportunities to work with global teams.

Strong English communication, attention to detail, and proficiency in Outlook and Excel are essential; prior ERP/order management experience is a plus.