Automotive Customer Experience Specialist — Day Shift, Onsite

Emapta; Mandaluyong; On-site; PHP 240,000 - 400,000; Full time

Benefits offered by this job

Day 1 HMO coverage with free dependent

Competitive Salary Package

Day Shift Schedule

Prime Ortigas office location

Fixed weekends off

Emapta laptop with peripherals

Salary Advance Program

Emapta Academy courses

Office gyms access and trainer

Lifestyle perks and discounts

Employee referral incentives

Government and Emapta benefits

Annual leave: 20 days (5 convertible)

Job summary

Emapta Philippines is seeking a Customer Service Representative to support Australian automotive dealerships. You will handle inquiries, manage service appointments, and ensure high customer satisfaction from our onsite hub in Ortigas.

The role emphasizes English communication, data accuracy, and collaboration with remote onshore teams to maintain service quality. In addition to competitive pay and benefits, the position offers day shift hours, daily perks, and opportunities for professional

Qualifications

• 1–2 years of customer service experience in a BPO environment.
• Inbound and outbound customer communication experience.
• Appointment setting, inbound call handling, and online inquiry management where applicable.
• Automotive industry exposure is a plus but not required.

Responsibilities

• Respond to inbound customer inquiries via phone and digital channels on behalf of automotive dealerships.
• Address customer concerns, provide accurate service information, and maintain professional communication.
• Engage with customers to assess satisfaction and provide relevant service reminders.
• Manage new service appointments, reschedules, cancellations, and rebookings.
• Coordinate appointments based on customer needs and dealership availability.

Skills

Customer service

Inbound communication

Outbound communication

Appointment setting

CRM proficiency

Tools

CRM systems

DMS

AI tools

Job description

Emapta Philippines is seeking a Customer Service Representative to support Australian automotive dealerships. You will handle inquiries, manage service appointments, and ensure high customer satisfaction from our onsite hub in Ortigas.

The role emphasizes English communication, data accuracy, and collaboration with remote onshore teams to maintain service quality. In addition to competitive pay and benefits, the position offers day shift hours, daily perks, and opportunities for professional