Engineering Applications Support Specialist II

Arcadis; Manila; On-site; PHP 900,000 - 1,300,000; Full time

Job summary

Arcadis is hiring a Software Support Specialist II to provide operational and technical support for engineering platforms including Autodesk, Bentley, and other critical tools. You will help ensure availability, licensing, performance, and service improvement across servers, SaaS, cloud, databases, and virtual desktops.

The role requires 3+ years supporting enterprise applications in a global IT environment, familiarity with licensing tech, scripting, and a proactive approach to incident

Qualifications

• Degree in Information Technology, Computer Science, Software Engineering, or related discipline, or equivalent practical experience.
• 3+ years of experience supporting enterprise applications, engineering applications, or technical operations in a global IT environment.
• 2+ years of experience supporting Engineering Applications such as Autodesk, Bentley, ESRI, Bluebeam, Adobe, or similar AEC software platforms.
• Experience with incident management, root cause analysis, and continuous service improvement.
• Knowledge of software licensing technologies such as FlexLM, FlexNet, Sentinel, CodeMeter, or similar solutions.
• Experience with cloud, SaaS, server, database, virtualization, and virtual desktop technologies in an enterprise environment.

Responsibilities

• Provide operational and technical support for Engineering platforms and applications, including Autodesk, Bentley and other critical tools.
• Support application availability, licensing, monitoring, capacity planning and service continuity across server, SaaS, cloud, database and virtual desktop environments.
• Coordinate and perform technical change activities, including patching, upgrades, releases, vulnerability remediation and application lifecycle maintenance.
• Support incident escalation, major incident recovery, problem management, root cause analysis, technical health checks and service improvement actions.
• Contribute to new application reviews, service onboarding, transition readiness and environment management in partnership with platform and business stakeholders.
• Support SSO, access governance, security hardening, compliance implementation and operational risk reduction across the application estate.
• Support software packaging, deployment, automation, scripting, configuration management, dashboards and workflow improvements.
• Provide technical input on application readiness, laptop and virtual desktop requirements, AR/VR support considerations and solution design where required.
• Work with vendors, infrastructure, security, service desk and platform teams to resolve issues, improve support processes and maintain effective service delivery.
• Maintain technical documentation, knowledge articles, runbooks and operational information to support consistent and reliable service delivery.

Skills

Communication

Technical support

Collaboration

Automation scripting

Cloud/ SaaS understanding

Security awareness

AI awareness

Education

Degree in IT/CS/SE or related

Tools

PowerShell

Python

APIs

Microsoft Intune

FlexLM / FlexNet / Sentinel / CodeMeter

Job description

Arcadis is hiring a Software Support Specialist II to provide operational and technical support for engineering platforms including Autodesk, Bentley, and other critical tools. You will help ensure availability, licensing, performance, and service improvement across servers, SaaS, cloud, databases, and virtual desktops.

The role requires 3+ years supporting enterprise applications in a global IT environment, familiarity with licensing tech, scripting, and a proactive approach to incident