Engineer I, Technical Services - HVACR & Controls

Copeland Electric; Philippines; On-site; PHP 335,000 - 446,000; Full time

Job summary

Copeland Electric is seeking a Technical Support Specialist in the Philippines to support temperature monitoring products and troubleshoot HVACR systems. You will respond to inquiries via phone, email, and chat, triage issues, and document cases to ensure swift resolutions.

On-site training for two months will be provided, with a fixed night shift and on-site work three days per week. Fresh graduates and experienced candidates are welcome to apply, with opportunities to grow in a global climate

Qualifications

• Preferably 1 year of BPO experience.
• Fresh graduates are welcome to apply.

Responsibilities

• Technical Support & Troubleshooting
• Respond to customer support inquiries via phone, email, and chat, addressing basic and moderately complex issues, and performing initial concern triage.
• Perform troubleshooting for controllers and system applications, providing effective solutions to technical problems.
• Document all interactions by creating detailed cases for proper tracking, review, and reporting.
• Develop visual guides for troubleshooting or installation, such as technical drawings, work instructions, or troubleshooting guides, to support customer resolutions.
• Programming & System Configuration
• Independently program Copeland Supervisory Controllers (e.g., E2, E3, Site Supervisor) using appropriate reference documents and tools. Assist in troubleshooting and optimizing controller configurations to improve system performance.
• Remote Commissioning
• Conduct remote commissioning via phone for start-up sites, ensuring all systems are operational before final sign-off with the contractor on-site.
• Graphical Custom Screens
• Assist in creating graphical custom screens using standard tools and templates, including mapping graphical instruments and installing them on PCs.
• Food Service Troubleshooting and Technical Support
• Provide technical assistance for temperature monitoring products, particularly for Food Service Applications, ensuring proper functionality and customer satisfaction.
• Process Documentation, Continuous Learning and TS Laboratory Management
• Contribute to the team Knowledge Base by documenting FAQs and creating knowledge base articles to support team efficiency.
• Actively participate in cross-training sessions, team meetings, and interdepartmental training to expand technical knowledge and skills. Assist in maintaining the technical services laboratory by performing inventory checks, basic device maintenance, and housekeeping tasks.
• Support the creation of device simulators under the guidance of senior team members.

Education

EE/ME/ECE graduate

Job description

Copeland Electric is seeking a Technical Support Specialist in the Philippines to support temperature monitoring products and troubleshoot HVACR systems. You will respond to inquiries via phone, email, and chat, triage issues, and document cases to ensure swift resolutions.

On-site training for two months will be provided, with a fixed night shift and on-site work three days per week. Fresh graduates and experienced candidates are welcome to apply, with opportunities to grow in a global climate