Engineer 1, Application Support

Inspiro; Philippines; On-site; PHP 420,000 - 600,000; Full time

Job summary

Inspiro in the Philippines is looking for an Application Support/Technical Specialist to join our IT team. You will resolve system issues, perform root cause analysis, and ensure incidents are resolved within SLA while coordinating with internal teams, clients, and vendors.

The ideal candidate has 1–2 years of experience in application or technical support, strong SQL querying skills, and familiarity with monitoring tools.

Qualifications

• 1–2 years of experience in application support or technical support, preferably in a BPO or shared services environment.
• Experience in ticket management systems (e.g., logging, tracking, resolving, and escalating incidents within SLA).
• Working knowledge of incident and service request management processes, ensuring timely resolution and proper prioritization.
• Basic to intermediate knowledge of databases and SQL querying for data validation and issue investigation.
• Familiarity with system monitoring tools and ability to identify and respond to system alerts and anomalies.
• Understanding of existing and emerging technologies, with the ability to adapt and apply tools that improve operational efficiency.
• Strong communication and stakeholder management skills, with the ability to coordinate effectively with internal teams, clients, and vendors.

Skills

Application support

Technical support

Troubleshooting

Root cause analysis

Ticket management

Incident management

SQL querying

Database concepts

System monitoring

Stakeholder communication

Vendor coordination

Education

Bachelor's degree in IT/CS/IS

Tools

.NET/.NET Framework

C#

MS SQL Server

Job description

Education:

Bachelor's degree in Information Technology, Computer Science, Information Systems, or any related field

Required Skills and Work Experience:

• At least 1–2 years of experience in application support or technical support, preferably in a BPO or shared services environment.
• Demonstrated ability to perform technical problem resolution, including troubleshooting and root cause identification for system issues.
• Experience in ticket management systems (e.g., logging, tracking, resolving, and escalating incidents within SLA).
• Working knowledge of incident and service request management processes, ensuring timely resolution and proper prioritization.
• Basic to intermediate knowledge of databases and SQL querying for data validation and issue investigation.
• Familiarity with system monitoring tools and ability to identify and respond to system alerts and anomalies.
• Understanding of existing and emerging technologies, with the ability to adapt and apply tools that improve operational efficiency.
• Strong communication and stakeholder management skills, with the ability to coordinate effectively with internal teams, clients, and vendors.

Core Competencies:

• Proven experience building applications from scratch using .NET and C#.
• The ability to modify and refactor complex legacy code.
• Strong MSSQL database architecture skills (designing tables/relations, not just querying).
• Hands-on experience in AI/Machine Learning implementation within business apps.

Certifications (Preferred but Not Required):

ITIL Foundation Certification

Microsoft Certified: Azure Fundamentals

CompTIA A+

Oracle Database SQL Certified Associate