Application Support Developer

Akkodis; Makati; On-site; PHP 600,000 - 900,000; Full time

Job summary

Akkodis Philippines is seeking an experienced Application Support Engineer to deliver technical support for Managed Services clients, including investigations, code fixes, and change requests. You will partner with technical and functional consultants to tailor Microsoft platforms for client needs.

The role requires 3+ years of Microsoft technology experience and strong English communication. You will work across teams to implement solutions, document designs, and ensure quality service delivery.

Qualifications

• 3+ years of hands-on experience with Microsoft technologies (C#, .NET).
• Bachelor's degree in Computer Science/IT or equivalent.
• Experience in IT consulting and application support environments is preferred.
• Strong debugging skills for complex systems and services.
• Good verbal and written English communication capabilities.

Responsibilities

• Provide technical application support for Managed Services clients (investigation, code fixes, change requests).
• Collaborate with Technical Consultants, Functional Consultants and Product Manager to understand requirements.
• Work with Solutions and Technical architects on design and implementation considerations.
• Able to customize Microsoft platforms such as SharePoint, Dynamics CRM, and Office 365 per client needs.
• Translate business requirements into code for fixes and change requests.
• Deliver required documentation for each support activity and assignment.

Skills

.NET/C#

ASP.NET

Debugging

ITIL knowledge

English comms

Agile/Waterfall

Microsoft technologies

Education

Bachelor's degree in Computer Science/IT

Tools

SharePoint

Dynamics CRM

Office 365

Job description

• Provide technical application support for all our Managed Services Client (Investigation, Code fix, Change request)
• Work closely with Technical Consultant, Functional Consultants and Product Manager to understand business requirements.
• Work closely with Solutions and Technical architects to understand (and where necessary contribute to) design.
• Able to customize different Microsoft platforms and products; Sharepoint, Dynamics CRM, Office 365, based on client requirements.
• Understand the underlying business requirements, and creating code that will meet the defined business requirements on fixes and change request.
• Complete deliverables required for each application support activity, on break-fixes and change request.
• Document solution design and other related documentations for each assignment, as needed
• Work across technical areas and with other teams to ensure that the best new technologies are investigated and selected for use where appropriate
• Adherence to the organization’s Information Security Management System (ISMS) policies and procedures, including responsibilities in safeguarding information, reporting security incidents, and maintaining awareness of data protection and confidentiality obligations;
• Perform other duties as assigned from time to time.

Qualifications:

• Hands on experience with .NET Framework 3.5and above; C# and ASP.net
• At least 3 years of experience developing solutions using Microsoft technologies
• Debugging skills; able to debug complex technical issues involving multiple system components.
• Strong knowledge of software implementation best practices.
• Experience with client and server side, web service integrations using SOAP and REST
• Bachelor's degree or equivalent, preferably in Computer Science/IT
• Experience working in an IT consulting organization and/or IT technical application support environment.
• Familiar with ITIL discipline and SLA management.
• Good verbal and written English communication skills
• Experience with different project methodologies (Agile, waterfall, et al.)
• Experience in working in a global environment, delivering service to global clients