L3 Application Support (Full Stack)

Nityo Infotech Inc.; Muntinlupa; On-site; PHP 446,400 - 669,600; Full time

Job summary

A tech solutions company in Muntinlupa is seeking an Application Support Specialist. The role involves deep analysis, troubleshooting applications, and communication with end customers. Candidates should have a Bachelor's degree in IT or related fields and at least three years of programming experience. This position requires proficiency in C# .NET, Azure Functions, and SQL Server, along with strong analytical skills. Competitive compensation and opportunities for professional growth are offered.

Qualifications

• At least 3 years of experience in computer programming and troubleshooting applications.
• 1 year of experience in Level 2 Application Support.
• Ability to test and debug program codes.

Responsibilities

• Perform deep analysis and troubleshoot applications.
• Lead projects, defining tasks and deliverables.
• Communicate directly with end customers for support.

Skills

Problem solving skills

Analytical thinking

Programming languages knowledge

Education

Bachelor’s or College degree in Information Technology, Computer Engineering

Tools

C# .NET

Azure Functions

SQL Server

IIS

Visual Studio

Git

AngularJS

ReactJS

Job description

Overview

• Last level of application support that performs deep analysis, troubleshoots, modifies the code and data of applications used by end customers in production environments applying knowledge in programming techniques and experience in specific technology platforms following agreed service level agreement timelines.
• Follows the Standard Operation Procedures (SOP) in order to support system application of end customers
• Provides continuous service improvements to eliminate or prevent incidents or problems and improve service quality for end customers.
• Contributes to the team’s continuous service improvements to eliminate or prevent incidents or problems.
• Leads a project in defining tasks, project deliverables and schedules of the resources assigned to the project
• Can directly communicate with end customers for support requirements.
• They are the last level of Application Support.

Qualifications

• Bachelor’s or College degree in Information Technology, Computer Engineering, and/or related fields. Other courses are welcome as long as he or she has extensive related experience.
• Has at least (3) years of experience in computer programming, analysis and troubleshooting application
• Has at least one (1) year of experience in Level 2 Application Support, Incident Management, Problem and Change Management
• Experience in business domain processes is preferred but not required
• Strong Analytical and Problem solving skills
• Knowledge in different programming languages (will depend on the project specification and need) available in the industry.
• Ability to analyze complex problems, interprets operational needs, and develops integrated, creative solutions.
• Ability to analyze user requirements and specifications and translate into program codes.
• Ability to test and debug program codes.
• Ability to handle support in the context of current user specification.
• Ability to prepare detailed written instructions and documentation.

Technical and Functional Competencies

• C# .NET, Azure Functions, SQL Server, IIS
• Tools like NuGet, Visual Studio, and VS Code
• AngularJS, Typescript
• ReactJS (with React Hooks and Redux for state management)
• Cypress and Jesy for frontend test automation
• Azure DevOps, Azure Pipelines, Team City
• Source control via Git
• [Optional/Additional Experience] Bower, Grunt, NodeJS, Satellite tools, SignalR, or NHibernate