Engagement Manager

PM Consulting; Philippines; On-site; PHP 1,200,000 - 1,800,000; Full time

Job summary

PM Consulting in Makati City seeks an experienced Engagement Manager to oversee client engagements from initiation to delivery, working with US-based clients during US business hours. This full-time role demands strong leadership and cross-team collaboration to ensure quality and client satisfaction.

The position emphasizes managing scope, timelines, budgets, and relationships, while driving delivery improvements and identifying growth opportunities for accounts.

Qualifications

• Bachelor's degree in IT/CS/Business or related field.
• 8+ years in consulting, client services, project management, or engagement management.
• Proven experience with enterprise technology or digital transformation initiatives.
• Experience with international or US-based clients preferred.

Responsibilities

• Serve as the primary point of contact for assigned client engagements.
• Develop and maintain strong relationships with key client stakeholders.
• Lead engagement planning, execution, and overall delivery.
• Collaborate with technical and functional teams to ensure project success.
• Manage project scope, timelines, budgets, and resource allocation.
• Identify and mitigate project risks and resolve client concerns.
• Drive continuous improvement in delivery processes and client experience.
• Support account growth by identifying opportunities for additional services.
• Prepare and present project updates to executive stakeholders.

Skills

Leadership

Stakeholder management

Client relationship

Project management

Communication

US/intl clients

Education

Bachelor's degree in IT/CS/Business

Tools

PM software

Job description

Engagement Manager

About the Opportunity

Join a leading professional services and consulting organization that delivers innovative technology and business solutions to global clients. As an Engagement Manager, you will play a critical role in managing strategic client engagements, ensuring exceptional service delivery, and building long-term partnerships. This role supports US-based clients and requires collaboration during US business hours.

Job Details

• Location: Makati City
• Work Schedule: Night Shift (US Hours)
• Employment Type: Full-time

About the Role

We are looking for an experienced Engagement Manager to oversee client engagements from initiation through successful delivery. You will work closely with clients, project teams, and leadership to ensure business objectives are met while maintaining high standards of quality and client satisfaction.

Key Responsibilities

• Serve as the primary point of contact for assigned client engagements.
• Develop and maintain strong relationships with key client stakeholders.
• Lead engagement planning, execution, and overall delivery.
• Collaborate with technical and functional teams to ensure project success.
• Manage project scope, timelines, budgets, and resource allocation.
• Identify and mitigate project risks and resolve client concerns.
• Drive continuous improvement in delivery processes and client experience.
• Support account growth by identifying opportunities for additional services.
• Prepare and present project updates to executive stakeholders.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, Business, or a related field.
• At least 8 years of experience in consulting, client services, project management, or engagement management.
• Proven experience managing enterprise technology or digital transformation initiatives.
• Strong leadership, communication, and stakeholder management skills.
• Experience working with international or US-based clients is highly preferred.
• Ability to manage multiple priorities in a fast-paced consulting environment.