Engagement Centre Associate - Customer Ops (Entry Level)

Accenture; Hinoba-an; On-site; PHP 260,000 - 380,000; Full time

Job summary

Accenture seeks individuals for its engagement centre to assist customers with complaints, orders, returns, and general inquiries. You will handle inbound/outbound calls and website registration questions, supporting the trade and marketing teams.

The role offers growth potential within the engagement centre and across Accenture’s operations. Candidates with 0–1 year experience and any graduation are welcome to apply.

Qualifications

• 0–1 year experience in customer service
• Experience handling complaints and inquiries
• Willing to work in shifts

Responsibilities

• Handle support/service escalations to/from clients
• Transfer calls to the Tier 2 department
• Track and report system issues as needed
• Stay current with system information, changes and updates
• Comply with service level agreements
• Support and help on process documentation
• Comply with the assigned schedule to cover hours of operation
• Comply with the account KPIs
• Support with new processes if officially included in services
• Solve routine problems largely through precedent and guidelines
• Interact with your team and supervisor
• Receive detailed task instructions
• Be an individual contributor within a team with a narrow scope
• Role may require rotational shifts

Skills

Customer Ops Tech

Multichannel Support

Complaint Handling

Inbound Calls

Education

Any Graduation

Job description

Accenture seeks individuals for its engagement centre to assist customers with complaints, orders, returns, and general inquiries. You will handle inbound/outbound calls and website registration questions, supporting the trade and marketing teams.

The role offers growth potential within the engagement centre and across Accenture’s operations. Candidates with 0–1 year experience and any graduation are welcome to apply.