Business Advisory Analyst: Customer Operations & Support

Accenture; Hinoba-an; On-site; PHP 420,000 - 720,000; Full time

Job summary

Accenture is seeking a Business Advisory Analyst for its Engagement Centre in the Philippines. The role focuses on handling customer service tasks including complaints, order and returns processing, and inbound calls, with opportunities to grow within the engagement centre or other areas of the company.

The ideal candidate has 3–5 years of experience in customer operations, inbound/outbound service, and the ability to work under pressure.

Qualifications

• Inbound and outbound customer service experience.
• Ability to work under pressure and handle inquiries calmly.
• Multichannel support background preferred.

Responsibilities

• Handle support/service escalations to/from clients.
• Transfer calls to the Tier 2 department.
• Track and report system issues as needed.
• Stay current with system information, changes and updates.
• Comply with service level agreements (SLAs).
• Support and help on process documentation.
• Adhere to the assigned schedule and cover hours of operation.
• Meet account KPIs.
• Assist with new processes as required by the client.

Skills

Customer service

Under pressure

Education

Any Graduation

Job description

Accenture is seeking a Business Advisory Analyst for its Engagement Centre in the Philippines. The role focuses on handling customer service tasks including complaints, order and returns processing, and inbound calls, with opportunities to grow within the engagement centre or other areas of the company.

The ideal candidate has 3–5 years of experience in customer operations, inbound/outbound service, and the ability to work under pressure.