Business Advisory Analyst-Voice

Accenture; Hinoba-an; On-site; PHP 420,000 - 720,000; Full time

Job summary

Accenture is seeking a Business Advisory Analyst for its Engagement Centre in the Philippines. The role focuses on handling customer service tasks including complaints, order and returns processing, and inbound calls, with opportunities to grow within the engagement centre or other areas of the company.

The ideal candidate has 3–5 years of experience in customer operations, inbound/outbound service, and the ability to work under pressure.

Qualifications

• Inbound and outbound customer service experience.
• Ability to work under pressure and handle inquiries calmly.
• Multichannel support background preferred.

Responsibilities

• Handle support/service escalations to/from clients.
• Transfer calls to the Tier 2 department.
• Track and report system issues as needed.
• Stay current with system information, changes and updates.
• Comply with service level agreements (SLAs).
• Support and help on process documentation.
• Adhere to the assigned schedule and cover hours of operation.
• Meet account KPIs.
• Assist with new processes as required by the client.

Skills

Customer service

Under pressure

Education

Any Graduation

Job description

Skill required:

Next Generation Customer Operations - Customer Service Technology

Designation:

Business Advisory Analyst

Qualifications:

Any Graduation

Years of Experience:

3 to 5 years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com

What would you do?

We are looking for talented individuals in order to shape and contribute to the success of our new Engagement Centre. As a customer service Agent your primary role will be to assist our consumers/customers with complaint handling, order and return processing, inbound calls, website registration inquiries and general questions or concerns regarding our products to trade and marketing team. Client is constantly evolving; there is potential to grow with us in the engagement centre or to other areas of the company.

What are we looking for?

Considering that the position will cover multimedia / multichannel support, like customer service, customer contact and technical support, or trade marketing activities, the following experience and skills are required:

• Experience Required
• Inbound and Outbound customer service experience
• Experience working under pressure

Roles and Responsibilities:

• Handle support/service escalations to/from clients
• Transfer calls to the Tier 2 department
• Will track and report system issues as needed
• Stay current with system information, changes and updates
• Comply with service level agreements
• Support and help on Process documentation
• Comply with the assigned schedule to cover the hours of operation
• Comply with the account KPIs
• Support with any other new process at the time the client requires it, if it has been officially included in our range of services

Any Graduation

Equal Employment Opportunity Statement

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