After Sales Specialist - Makati CIty

Asticom Technology Inc; Makati; On-site; PHP 420,000 - 660,000; Full time

Job summary

Asticom Technology Inc in Makati City is seeking a Service Management (After Sales) Specialist to oversee post-sales processes, activation, onboarding, and contract fulfillment. You will coordinate across Billing, Technical Operations, Finance, and Customer Service to ensure reliable service delivery and strong client relationships.

The role emphasizes proactive risk identification, issue resolution, and cross-functional collaboration in a fast-paced, energy-adjacent environment, with strong

Qualifications

• Bachelor’s degree in Engineering, Business Administration, Management, or related field.
• 1–2 years of experience in customer service, account management or after-sales operations.
• Knowledge of contract fulfillment, post-sales operations and service lifecycles; energy regulatory familiarity is a plus.
• Excellent verbal and written English communication; highly organized and detail-oriented.
• Ability to collaborate across Billing, Technical Operations, Regulatory, Finance and Customer Service.

Responsibilities

• End-to-End Switching & Activation: lead customer switching and activation with accuracy and timeliness.
• Primary Customer Liaison: address after-sales concerns including billing and service inquiries.
• Service Level & Contract Fulfillment: coordinate with internal teams to meet SLAs and contracts.
• Onboarding & Enablement: conduct onboarding and service orientations for customers.
• Account & Performance Monitoring: track account performance and identify risks or gaps.
• Escalation & Issue Resolution: investigate issues and propose resolutions.
• Reporting & Documentation: maintain service reports and performance updates.
• Relationship Management: build strong client relationships for retention.

Skills

Customer service

Account management

After-sales operations

Cross-functional collaboration

English communication

Education

Bachelor’s degree in Engineering or Business

Job description

About the Role

We are seeking a customer-focused Service Management (After Sales) Specialist to join our team in Makati City. In this role, you will be responsible for delivering a seamless post-sales customer experience by ensuring effective contract fulfillment, reliable service delivery, and timely resolution of operational concerns. Serving as the primary point of contact across the customer contract lifecycle, you will oversee all after-sales switching and service-related matters to build strong, long-term client relationships.

Key Responsibilities

• End-to-End Switching & Activation: Lead and manage the customer switching and activation process to ensure accuracy, timeliness, and full compliance with regulatory and operational standards.

• Primary Customer Liaison: Handle after-sales and operational concerns, including billing, collections, service advisories, power interruptions, and general inquiries.

• Service Level & Contract Fulfillment: Coordinate cross-functionally with internal teams (Billing, Technical Operations, Regulatory, Finance, Customer Service) to meet contractual commitments and service level agreements (SLAs).

• Onboarding & Enablement: Deliver after-sales support, conduct customer onboarding and service orientations, and manage value-added service deliveries.

• Account & Performance Monitoring: Track account performance, proactively identify risks or service gaps, and implement corrective actions to ensure service reliability.

• Escalation & Issue Resolution: Investigate customer issues, develop resolution strategies, and elevate critical concerns to management when necessary.

• Reporting & Documentation: Maintain accurate service reports, case documentation, and performance updates to drive decision-making and continuous improvement.

• Relationship Management: Build strong working relationships with client teams to foster collaboration, retention, and customer satisfaction.

Qualifications & Requirements

Education:

• Bachelor’s degree in Engineering, Business Administration, Management, or a related discipline.

Experience & Technical Skills:

• 1–2 years of experience in customer service, account management, or after-sales operations. Experience in the energy or power sector is a distinct advantage.

• Knowledge Base: Working knowledge of contract fulfillment, customer switching, post-sales operations, and service lifecycle management. Familiarity with energy regulatory frameworks (e.g., RCOA, GEOP, RAP) is an advantage.

• Communication: Excellent verbal and written English communication skills with the ability to manage customer concerns professionally.

• Operational Skills: Highly organized, detail-oriented, and capable of managing multiple accounts and service cases simultaneously.

• Cross-Functional Collaboration: Proven ability to work seamlessly across internal teams and handle time-sensitive requirements in a fast-paced environment.