Customer Experience & Marketing Specialist

Filipino Energy Resources Corporation; Makati; On-site; PHP 246,000 - 357,000; Full time

Job summary

Filipino Energy Resources Corporation seeks a Customer Experience and Marketing Associate to deliver excellent customer service while supporting planning, execution, and evaluation of marketing initiatives. The role centers on managing inquiries, feedback, and follow‑ups, and assisting in sales support, campaigns, and social media activities to enhance the customer journey.

Ideal candidates are strong communicators with multitasking abilities, capable of coordinating with Store Officers and

Qualifications

• Bachelor's degree or higher in Marketing, Business Administration, or related field.
• Certifications in customer service or marketing are a plus.
• Proven experience in customer service, preferably in a call center or similar environment.
• 1–2 years in marketing, customer service, sales, or related field; fresh grads welcome.
• Excellent verbal and written communication skills.

Responsibilities

• Respond to customer inquiries via phone, email, social media, and other channels.
• Handle complaints and feedback; follow up to ensure resolution.
• Support sales activities and customer engagements; assist with campaigns.
• Assist in organizing marketing events, promotions, and campaigns.
• Maintain up-to-date product knowledge and brand consistency.

Skills

Customer service experience

Communication skills

Analytical skills

Microsoft Office

CRM knowledge

Digital marketing tools

Education

Bachelor's degree in Marketing or related field

Tools

CRM systems

Microsoft Office

Canva

Meta Business Suite

Google Analytics

Job description

Filipino Energy Resources Corporation seeks a Customer Experience and Marketing Associate to deliver excellent customer service while supporting planning, execution, and evaluation of marketing initiatives. The role centers on managing inquiries, feedback, and follow‑ups, and assisting in sales support, campaigns, and social media activities to enhance the customer journey.

Ideal candidates are strong communicators with multitasking abilities, capable of coordinating with Store Officers and