End-User Support Specialist

Stefanini North America and APAC; Pasay; On-site; PHP 280,000 - 360,000; Full time

Job summary

Stefanini North America and APAC is seeking a Technical Support Specialist to provide end-user support via phone, email or chat. You will resolve issues with standard procedures, track incidents, and ensure timely data entry in the incident database.

A background in IT support, strong English communication, and willingness to handle multiple calls are preferred. The role requires a diploma or certificates and at least some college years; shift flexibility and good customer service skills are

Qualifications

Responsibilities

• Provide technical end-user support via telephone, email, or web chat.
• Provide restorative or maintenance actions to resolve end-user problems.
• Respond to end-user problems based on standard procedures.
• Must correctly track incidents and calls, including but not limited to entering data into the database timely and accurately.

Job description

Stefanini North America and APAC is seeking a Technical Support Specialist to provide end-user support via phone, email or chat. You will resolve issues with standard procedures, track incidents, and ensure timely data entry in the incident database.

A background in IT support, strong English communication, and willingness to handle multiple calls are preferred. The role requires a diploma or certificates and at least some college years; shift flexibility and good customer service skills are