Helpdesk Technician

Stefanini North America and APAC; Pasay; On-site; PHP 280,000 - 360,000; Full time

Job summary

Stefanini North America and APAC is seeking a Technical Support Specialist to provide end-user support via phone, email or chat. You will resolve issues with standard procedures, track incidents, and ensure timely data entry in the incident database.

A background in IT support, strong English communication, and willingness to handle multiple calls are preferred. The role requires a diploma or certificates and at least some college years; shift flexibility and good customer service skills are

Qualifications

Responsibilities

• Provide technical end-user support via telephone, email, or web chat.
• Provide restorative or maintenance actions to resolve end-user problems.
• Respond to end-user problems based on standard procedures.
• Must correctly track incidents and calls, including but not limited to entering data into the database timely and accurately.

Job description

• Provide technical end-user support via telephone, email, or web chat.
• Provide restorative or maintenance actions to resolve end-user problems.
• Respond to end-user problems based on standard procedures.
• Must correctly track incidents and calls, including but not limited to entering data into the database timely and accurately.

Job Requirements

• Bachelor's degree or vocational in IT-related courses is a plus.
• Minimum of completed two (2) years in college or has finished a Diploma/Certificate course.
• Excellent in oral and written English communication.
• Excellent customer service skills.
• Must consistently meet or exceed required performance criteria.
• Able and willing to take several calls a day when necessary.
• Familiarity and good working knowledge in PC hardware and software troubleshooting.
• Prior Software Application support (e.g. Outlook, etc.) experience is a plus.
• Prior BPO experience in Technical Support is a plus.
• Familiarity with ticketing system, a strong advantage.
• Shift flexibility and schedule adherence are required for the position.