Global Systems Lead | IT Operations & Incident Management

Stefanini North America and APAC; Muntinlupa; On-site; PHP 600,000 - 900,000; Full time

Job summary

Stefanini North America and APAC in Metro Manila is seeking a Systems Analyst to serve as System Lead for select global systems within IT GFS Service Operations Excellence. You will oversee incident and problem management, application support, and ensure timely fulfillment of service requests.

The role requires strong experience in IT operations, end-to-end ownership of applications, and collaboration with cross-functional teams to maintain system stability and compliance.

Qualifications

• At least 5 years in IT operations and support.
• At least 2 years in end-to-end ownership of applications.
• Experience with incident/problem management and service requests.

Responsibilities

• Provide application support (incident and problem management).
• Maintain an up-to-date service catalog and fulfill service requests.
• Coordinate change management activities.
• Oversee system operations and governance.
• Prepare and maintain compliance documentation.
• Coordinate backup and recovery activities and test disaster recovery.
• Coordinate server and database patches.
• Coordinate software management activities.
• Interface with multiple business and IT areas to ensure alignment.
• Collaborate with IT Infrastructure to remediate legacy systems or infrastructure items.
• Decommission retiring systems as needed.
• Coordinate system archiving.

Skills

Server administration

Database administration

Specialized IT Service Center

Job description

Stefanini North America and APAC in Metro Manila is seeking a Systems Analyst to serve as System Lead for select global systems within IT GFS Service Operations Excellence. You will oversee incident and problem management, application support, and ensure timely fulfillment of service requests.

The role requires strong experience in IT operations, end-to-end ownership of applications, and collaboration with cross-functional teams to maintain system stability and compliance.