End User Computing Technician

Solaire Resort; Philippines; On-site; PHP 240,000 - 360,000; Full time

Job summary

Solaire Resort is seeking an End User Computing Technician to deliver frontline IT support for guests and team members. You will handle hardware, software, network, and device issues, troubleshoot across Windows, Mac OS, and mobile devices, and escalate incidents when needed.

The role requires 0–2 years in IT support, familiarity with Office 365, and ITIL training is preferred. Join a high-service environment maintaining excellent IT delivery and collaboration with stakeholders.

Qualifications

• Bachelor’s or Associate degree in CS/IT or related field.
• 0–2 years IT support experience; hardware/software troubleshooting.
• Knowledge of Android and iOS devices.
• Knowledge of Mac OS and Windows 10 setup and troubleshooting.
• Familiarity with Microsoft Office/Office 365 applications.
• Experience with SCCM deployment is an advantage.
• ITSM ticketing tools experience is a plus.
• ITIL certification or training is preferred.

Responsibilities

• Provide first-level technical support for hardware, software, network, email, and peripherals.
• Troubleshoot Windows, Mac OS, Outlook, mobile devices, and connectivity issues.
• Install, configure, and maintain software and end-user devices.
• Log, monitor, diagnose, and escalate IT incidents as needed.
• Handle user escalations and ensure timely resolution.
• Communicate updates and progress to users.
• Coordinate system updates and device deployments.
• Perform basic user administration tasks (add/delete/modify accounts).
• Support corporate applications and system administration tasks as assigned.
• Produce incident and escalation reports and identify recurring issues.
• Build positive relationships with internal stakeholders.
• Adhere to security policies and safety procedures.
• Attend meetings and training; perform other duties as assigned.

Skills

IT support

Windows/macOS troubleshooting

Mobile devices

Customer service

Education

Bachelor's Degree in CS/IT

Associate Degree in CS/IT

Tools

SCCM deployment

Office 365

ITSM tools

Active Directory

Job description

End User Computing Technician

Company : Solaire Resort Job Type : Full Time Philippines

Job Description - End User Computing Technician

Position Summary

The End User Computing Technician serves as the frontline IT support resource responsible for delivering efficient, professional, and timely technical assistance to team members and guests. The role provides hardware, software, network, and device support, troubleshoots technical issues, manages escalations, and ensures seamless operation of end-user computing services. The position works with minimal supervision and plays a key role in maintaining customer satisfaction through excellent IT service delivery.

Key Responsibilities

• Provide first-level technical support for hardware, software, network, email, and peripheral-related issues.
  
• Troubleshoot and resolve Windows, Mac OS, Outlook, mobile device (Android/iOS), and connectivity problems.
  
• Install, configure, and maintain software applications and end-user devices.
  
• Log, monitor, diagnose, and **escalate** IT incidents and service requests as necessary.
  
• Handle user call escalations and ensure timely issue resolution.
  
• Communicate regularly with users regarding updates and progress of reported concerns.
  
• Coordinate system updates, device deployments, and maintenance activities.
  
• Perform basic user administration tasks, including adding, deleting, and modifying user accounts.
  
• Support corporate applications and perform systems administration activities as assigned.
  
• Produce reports on incidents, escalations, resolution times, and recurring issues.
  
• Build and maintain positive working relationships with internal stakeholders.
  
• Adhere to company policies, security standards, and safety procedures.
  
• Attend department meetings, training sessions, and perform other duties assigned by management.
  

Requirements

Qualifications

• Bachelor's Degree or Associate Degree in Computer Science, Information Technology, or related field.
  
• 0 to 2 years of experience in IT support, hardware troubleshooting, networking, and peripheral support.
  
• Knowledge of Android and iOS devices.
  
• Knowledge of Mac OS and Windows 10 setup and troubleshooting.
  
• Familiarity with Microsoft Office/Office 365 applications.
  
• Experience with SCCM software deployment is an advantage.
  
• Knowledge of IT Service Management (ITSM) ticketing tools is a plus.
  
• ITIL Certification or training is preferred.
  

Key Competencies

• Strong customer service orientation.
  
• Excellent problem-solving and troubleshooting skills.
  
• Ability to work independently with minimal supervision.
  
• Effective communication and interpersonal skills.
  
• Professionalism when supporting users, including senior leadership.
  
• Passion for technology and continuous learning.