End User Computing Technician

Sureste Properties Inc.; Parañaque; On-site; PHP 268,000 - 424,000; Full time

Job summary

Sureste Properties Inc. in Manila region seeks an IT support specialist to handle end-user technical issues, troubleshoot Windows/Mac, Outlook, network devices, and basic server tasks.

You will log and escalate problems, report on incidents, and coordinate updates with staff and guests while maintaining IT security procedures and providing high-quality service.

Qualifications

• 0-2 years of work experience with hardware, network, and peripheral support.
• Experience with Android and iOS.
• Bachelor’s Degree or two-year college degree in Computer Science, Information Technology, or equivalent.
• Passion for both service and technology.
• Proven ability to work independently is a key requirement.
• Mac OS expertise.
• Knowledge of Windows 10 setup and troubleshooting
• Knowledge of MS Office applications or Office 365
• Knowledge of SCCM – Software delivery
• Knowledge of IT Service Management ticket tools is a plus
• ITIL Certified or Trained is a plus

Responsibilities

• Provide software and hardware support related to end-user issues for all team members and guests.
• Log, diagnose or elevate and monitor all support problems and trouble calls.
• Summarize and report on issues and escalations with resolution times.
• Drive internal-external communication to keep updates on resolution progress.
• Receive and resolve/handle call escalations from users.
• Coordinate system and device updates with team members.
• Build relationships with administrative and support personnel.
• Proactively schedule maintenance activities.
• Perform systems administration for corporate applications.

Skills

Hardware support

Network support

Peripheral support

Android

iOS

Mac OS

Windows 10

MS Office

ITIL

Education

Bachelor’s or two-year degree in Computer Science / Information Technology

Tools

SCCM

ITSM tools

Job description

KEY RESPONSIBILITIES:

• Provide software and hardware support related to all end-user technical issues for all Team Members and guests. Typical tasks would include Windows/Mac troubleshooting, Outlook email support, network hardware configuration and support, and new software installation and configuration. Some basic server support for adding/deleting/moving users is required.


• Log, diagnose (or elevate for additional action) & monitor all support problems, issues, and trouble calls.


• Summarize and report on all issues and all escalations (include resolve time and top categories)


• Drive internal-external communication to ensure ongoing updates on the resolution process


• Receive and resolve/handle call escalations from users


• Coordinate system and device updates with the Team Members as appropriate


• Build relationships with administrative and support personnel


• Proactively schedule maintenance activities


• Perform systems administration for corporate applications.


• Apply technical experience and logic to assist customers in local and remote troubleshooting and problem resolution.


• Perform other related duties and assignments as directed.


• Performs all assigned duties efficiently and technically correctly, follows Company policies, rules and regulations, and requests of Superiors. Adheres to procedures and achieves a high standard, leading to total guest and Company satisfaction.


• Updates and follows security and safety procedures according to Company’s rules and regulations.


• Attends departmental meetings and training when requested.


• Performs other duties that immediate superiors may assign from time to time.

QUALIFICATION AND REQUIREMENTS:

• At least 0-2 years of work experience with hardware, network, and peripheral support.


• Experience and knowledge in Android and iOS.


• Bachelor’s Degree or two-year college degree in Computer Science, Information Technology, or equivalent.


• Passion for both service and technology.


• Diligent attention to customer satisfaction, a high level of service orientation, professionalism


• Proven ability to work independently is a key requirement.


• Professional conduct and communication to work respectfully with high-profile employees


• Mac OS expertise.


• Knowledge of Windows 10 setup and troubleshooting


• Knowledge of MS Office applications or Office 365


• Knowledge of SCCM – Software delivery


• Knowledge of IT Service Management ticket tools is a plus


• ITIL Certified or Trained is a plus

WORK SCHEDULE:

• Working Hours: Shifting (Morning, Mid, GY) – 2 Days Off