End-User IT Support Specialist

Solaire Resort; Philippines; On-site; PHP 240,000 - 360,000; Full time

Job summary

Solaire Resort is seeking an End User Computing Technician to deliver frontline IT support for guests and team members. You will handle hardware, software, network, and device issues, troubleshoot across Windows, Mac OS, and mobile devices, and escalate incidents when needed.

The role requires 0–2 years in IT support, familiarity with Office 365, and ITIL training is preferred. Join a high-service environment maintaining excellent IT delivery and collaboration with stakeholders.

Qualifications

• Bachelor’s or Associate degree in CS/IT or related field.
• 0–2 years IT support experience; hardware/software troubleshooting.
• Knowledge of Android and iOS devices.
• Knowledge of Mac OS and Windows 10 setup and troubleshooting.
• Familiarity with Microsoft Office/Office 365 applications.
• Experience with SCCM deployment is an advantage.
• ITSM ticketing tools experience is a plus.
• ITIL certification or training is preferred.

Responsibilities

• Provide first-level technical support for hardware, software, network, email, and peripherals.
• Troubleshoot Windows, Mac OS, Outlook, mobile devices, and connectivity issues.
• Install, configure, and maintain software and end-user devices.
• Log, monitor, diagnose, and escalate IT incidents as needed.
• Handle user escalations and ensure timely resolution.
• Communicate updates and progress to users.
• Coordinate system updates and device deployments.
• Perform basic user administration tasks (add/delete/modify accounts).
• Support corporate applications and system administration tasks as assigned.
• Produce incident and escalation reports and identify recurring issues.
• Build positive relationships with internal stakeholders.
• Adhere to security policies and safety procedures.
• Attend meetings and training; perform other duties as assigned.

Skills

IT support

Windows/macOS troubleshooting

Mobile devices

Customer service

Education

Bachelor's Degree in CS/IT

Associate Degree in CS/IT

Tools

SCCM deployment

Office 365

ITSM tools

Active Directory

Job description

Solaire Resort is seeking an End User Computing Technician to deliver frontline IT support for guests and team members. You will handle hardware, software, network, and device issues, troubleshoot across Windows, Mac OS, and mobile devices, and escalate incidents when needed.

The role requires 0–2 years in IT support, familiarity with Office 365, and ITIL training is preferred. Join a high-service environment maintaining excellent IT delivery and collaboration with stakeholders.