Order Management Coordinator

Canon Australia; Taguig; Presencial; PHP 300.000 - 520.000; Jornada completa

Descripción de la vacante

Canon Australia in the Philippines seeks an Order Management professional to own the end-to-end order process in the Manila area, ensuring accurate paperwork and timely invoicing. You will monitor order-to-delivery timelines and coordinate with internal teams on complex orders and lease activations.

The role requires strong data entry discipline, customer focus, and the ability to manage documentation, pricing, and month-end reporting to support smooth operations and prompt payments.

Formación

• Specialist knowledge of product and solutions to guide order processes.
• Experience in sales-focused, customer-centric roles with accurate data entry and analytics.
• Bachelor’s degree in a business-related discipline.

Responsabilidades

• Own the end-to-end Order Management Process.
• Check quotes for completeness and accuracy against signed paperwork before booking.
• Monitor lead times per SLAs to ensure timely invoicing.
• Escalate orders pending credit clearance for lease arrangements.
• Maintain clean, complete order data and update install base records.
• Coordinate loan/trial deliveries and returns with customers.
• Handle external lease activations and ensure prompt payments.
• Administer month-end processes and pricing accuracy for reporting.

Conocimientos

Specialist Knowledge

Sales Experience

Data Analytics

Educación

Bachelor’s Degree in Business

Descripción del empleo

Essential Duties

• Own the end-to-end Order Management Process
• Check and ensure quote is complete, accurate and in accordance with the paperwork signed by the customer, including contract details, prior to creation and booking order
• Monitor the order to delivery lead-time in accordance with the customer contract SLAs to ensure timely invoicing
• Escalate orders that are pending credit clearance for internal and external lease
• Monitor and clean up incomplete orders
• Manage the loan/trial machine deliveries and collections from the customer’s site
• Handle return process
• Manage External Lease orders through to activation to ensure orders are activated and Canon receives prompt payment by lease partner
• Process Movement Requests for customer collections using correct process and ensuring install base records are updated.
• Checking the clean order requirements and working with external and internal customers to cleanse data or obtain additional information.
• Contract Administration
• Liaise with Contract Management on the creation of complex orders
• Liaise on transport SLA results and resolving any customer transport claims
• Administer month end procedures such as customer query accruals, support sheet accruals and retro accruals.
• Responsibility for account maintenance such as pricing schemes to ensure correct reporting.

Operational

• Own the end-to-end Order Management Process
• Check and ensure quote is complete, accurate and in accordance with the paperwork signed by the customer, including contract details, prior to creation and booking order
• Monitor the order to delivery lead-time in accordance with the customer contract SLAs to ensure timely invoicing
• Escalate orders that are pending credit clearance for internal and external lease
• Monitor and clean up incomplete orders
• Manage the loan/trial machine deliveries and collections from the customer’s site
• Handle return process
• Manage External Lease orders through to activation to ensure orders are activated and Canon receives prompt payment by lease partner
• Process Movement Requests for customer collections using correct process and ensuring install base records are updated.
• Checking the clean order requirements and working with external and internal customers to cleanse data or obtain additional information.
• Contract Administration
• Liaise with Contract Management on the creation of complex orders
• Liaise on transport SLA results and resolving any customer transport claims
• Administer month end procedures such as customer query accruals, support sheet accruals and retro accruals.
• Responsibility for account maintenance such as pricing schemes to ensure correct reporting.

Adhoc and Customer Service

• Attend customer review meetings to audit queries and recommend enhancements to services provided.
• Use reports for order status tracking and resolve any related issues.

Qualifications

• Specialist Knowledge: product and solutions knowledge to understand implications for order process
• Previous Industry Experience: Sales and customer centric, accurate data entry and strong analytical skills.
• Bachelor’s Degree holder in any business-related discipline

Personal qualities:

• Highly customer focused and delivery oriented
• Strong communication skills to understand (internal) customer issues and to find ways to exceed customer expectations
• Excellent organisation and planning skills
• Attention to detail and quality conscious
• Able to interpret, manipulate & use different forms of complex data